Head Barista

SOS HR Solutions; Kuwait; On-site; KWD 6,700 - 10,000; Full time

Job summary

SOS HR Solutions is seeking a Head Barista in Al Kuwait, Kuwait, to oversee daily coffee operations and lead a team of baristas to deliver high-quality beverages and service.

The role involves staff training, developing seasonal menus, inventory management, and implementing promotional strategies to boost engagement and sales. Strong leadership and communication skills, plus a passion for coffee, are essential.

Qualifications

• Experience training staff on coffee-making techniques and customer service.
• Ability to develop and implement seasonal beverage menus based on market trends.
• Strong inventory management and cost-control skills.

Responsibilities

• Oversee daily coffee operations and maintain beverage quality.
• Train and mentor baristas in coffee preparation and customer service.
• Develop seasonal menus reflecting customer preferences and market trends.
• Manage inventory, ordering, and stocking to ensure freshness and minimize waste.
• Collaborate with management on promotional strategies to drive engagement and sales.
• Monitor customer feedback and implement improvements to enhance experience.
• Maintain a clean, safe, and organized workspace and ensure equipment functions properly.
• Lead team meetings to discuss performance and improvements.
• Stay informed about industry trends and share knowledge with the team.

Skills

Coffee brewing

Leadership

Customer service

Menu development

Inventory management

Communication

Team motivation

Tools

Espresso machines

Job description

We are looking for a skilled and organized Head Barista to manage our coffee shop operations in Al Kuwait, Kuwait. In this role, you will be responsible for overseeing daily coffee preparation, ensuring that all beverages meet our quality standards, and leading a team of baristas to deliver excellent service to our customers.

Your primary duties will include training new staff on coffee-making techniques and customer service, as well as developing seasonal beverage menus that appeal to our clientele. You will also manage inventory and ensure that all supplies are ordered and stocked appropriately, maintaining a clean and efficient workspace.

As the Head Barista, you will monitor customer feedback to improve service quality and implement promotional strategies to enhance customer engagement and sales. This role requires strong leadership and communication skills, along with a passion for coffee and a commitment to maintaining high standards.

Responsibilities:

1. Oversee daily coffee operations, ensuring all beverages are prepared to the highest standards and maintaining consistency in quality across all products.
2. Train and mentor baristas on coffee preparation and customer service, fostering a supportive and effective team environment.
3. Develop and implement seasonal beverage menus that reflect customer preferences and market trends, ensuring variety and quality.
4. Manage inventory, including ordering and stocking coffee supplies, while minimizing waste and ensuring freshness of products.
5. Collaborate with management to create promotional strategies that drive customer engagement and increase sales effectively.
6. Monitor customer feedback and implement improvements based on insights gathered to enhance the overall customer experience.
7. Maintain a clean and organized workspace, adhering to health and safety regulations and ensuring equipment is functioning properly.
8. Lead team meetings to discuss performance updates and operational improvements, promoting open communication within the team.
9. Stay informed about industry trends and new coffee products, sharing knowledge with the team to encourage innovation in beverage preparation.

Skills

• Proficiency in coffee brewing techniques and equipment operation.
• Strong leadership skills to effectively manage and motivate a team.
• Excellent customer service skills to ensure a positive experience for patrons.
• Ability to develop and implement seasonal menus based on market trends.
• Experience in inventory management and cost control.
• Strong communication skills for effective collaboration with team members.
• Passion for coffee and a commitment to quality service.