Guest Services Executive - Front Office - Jumeirah Messilah Beach

Jumeirah Group; Kuwait; On-site; KWD 5,000 - 7,000; Full time

Job summary

A luxury hospitality brand in Kuwait is seeking a Guest Services Executive to welcome guests, manage reservations, and provide exceptional service. Candidates should have at least 2 years of experience in a five-star hotel environment and strong organizational skills. The role includes generous benefits such as accommodation and annual leave.

Benefits

30 days of annual leave

Flight ticket provided

Accommodation provided

Monthly service charge

Qualifications

• Minimum 2 years experience in a similar role at a five-star hotel.
• Ability to anticipate guest needs and respond with hospitality.
• Highly organized with the ability to multi-task.

Responsibilities

• Welcome and register guests at arrival.
• Maintain accurate guest records in the Opera system.
• Maximize room revenue through up-selling.

Skills

Multicultural environment experience

Organizational skills

Hospitality skills

Job description

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An opportunity has arisen for aGuest Services Executiveto join theFront Officein Jumeirah Messilah Beach. The main duties and responsibilities of this role:

Key Responsibilities:

• Welcome and register guests upon arrival, issue room keys, and process payments on departure.
• Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.
• Maintain accurate guest records in the Opera system, including passport scans for the CID report.
• Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.
• Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Should have2-year minimum experience with same role in a five-star hotel.
• Anticipate guest’s needs and respond with congenial hospitality.
• Work in a multicultural environment.
• Highly organized, ability to multi-task and work well within a team.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This include

• 30 days of annual leave
• flight ticket is provided
• Provided accommodation
• Monthly service charge

Job Info

• Job Identification 6546
• Job Category Rooms
• Posting Date 08/19/2025, 01:11 PM
• Apply Before 09/11/2025, 01:11 PM
• Job Schedule Full time