Guest Services Assistant - Sports and Leisure - Jumeirah Messilah Beach

Jumeirah; Kuwait; On-site; KWD 3,000 - 15,000; Full time

Job summary

A luxury resort in Kuwait is seeking a Guest Services Assistant to ensure professional service and guest satisfaction. Responsibilities include welcoming guests, handling communications, and administrative duties. The ideal candidate has 2+ years of experience in a five-star hotel and strong English communication skills. The role offers an attractive tax-free salary, accommodation, and generous employee benefits.

Benefits

Generous F&B benefits

Reduced hotel rates globally

30 days of annual leave

Flights home

Accommodation

Life insurance

Qualifications

• Minimum 2 years of experience in the same role in a five-star hotel.
• Demonstrated ability to provide courteous and professional service.

Responsibilities

• Provide courteous and professional service.
• Welcome guests and explain the available facilities.
• Assist with phone communications and guest messages.
• Schedule reservations for Personal Trainers.

Skills

Strong English communication skills

Solid administrative skills

Positive personality and presentable

Job description

Overview

Guest Services Assistant to join Sports & Leisure at Jumeirah Messilah Beach. The main duties and responsibilities of this role are listed below.

Responsibilities

• To provide courteous and professional service at all times.
• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Assist in answering all telephone communications within three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
• Ensure guests are directed to desired locations and connected with the appropriate service.
• Schedule reservations of Personal Trainers for guests and coordinate staff schedules to ensure prompt service.
• Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
• Report all problems and/or complaints related to the S&L. Communicate via logbook and staff meetings, depending upon urgency.
• Liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.
• Understand all current activities and promotions within S&L and Hotel.
• Maintain daily operations, including opening, operating and closing procedures.
• Participate in any scheduled training programs and attend the internal S&L meetings.
• Record in appropriate logbook any guest requests, complaints or engineering requests.

Qualifications

• Minimum 2 years of experience in the same role in a five-star hotel.
• Solid administrative skills.
• Fit, positive personality and presentable.
• Strong English communication skills.

Benefits

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.