Guest Relations Executive - Front Office - Jumeirah Messilah Beach

Jumeirah; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A luxury beachfront hotel in Kuwait is seeking a Guest Relations Executive to join the Front Office team. The role includes welcoming guests, assisting throughout their stay, and maintaining guest records. Ideal candidates have 2 years of experience in a five-star hotel, exceptional guest service skills, and the ability to work in a multicultural environment. Attractive benefits include a tax-free salary, annual leave, flight tickets, and accommodation.

Benefits

Tax-free salary

30 days of annual leave

Provided flight tickets

Comprehensive life insurance

Monthly service charge

Qualifications

• Minimum 2 years of experience in a similar role within a five-star hotel.
• Ability to anticipate guest needs and respond with hospitality.
• Highly organized, capable of multitasking, and a team player.

Responsibilities

• Welcoming and registering guests, issuing room keys, and processing check-out payments.
• Assisting guests throughout their stay, ensuring requests are met.
• Maintaining accurate guest records in the Opera system.

Skills

Guest service anticipation

Multicultural communication

Organizational skills

Tools

Opera system

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been renowned for its iconic properties, including the Jumeirah Burj Al Arab, and offers distinguished beachfront resorts, city hotels, and luxury residences worldwide. The brand is committed to warm, generous service and crafting distinctive experiences for guests.

About Jumeirah Messilah Beach Hotel and Spa:

This beachfront resort in Kuwait offers easy access to the Central Business District, airport, and attractions. It features 316 rooms and suites, 80 residential suites, 12 villas, seven dining outlets, Talise Spa, a 200-meter private beach, pools, and extensive conference facilities including the Badriah ballroom.

About The Job:

We are seeking a Guest Relations Executive to join the Front Office team at Jumeirah Messilah Beach. The main duties include:

• Welcoming and registering guests, issuing room keys, and processing check-out payments.
• Assisting guests throughout their stay, ensuring requests are met and privacy maintained.
• Maintaining accurate guest records in the Opera system, including passport scans for CID reports.
• Ensuring the Guest Services desk is fully operational, stocked, and prepared.
• Upselling to maximize room revenue and securing the best rates for walk-in guests.
• Attending daily briefings, updating supervisors on challenges, and assisting with administrative tasks like filing and report routing.

About You:

The ideal candidate will have:

• Minimum 2 years of experience in a similar role within a five-star hotel.
• Ability to anticipate guest needs and respond with hospitality.
• Experience working in a multicultural environment.
• Highly organized, capable of multitasking, and a team player.

About The Benefits:

In addition to generous F&B benefits and discounted hotel rates worldwide, this role offers attractive employee benefits, including:

• Tax-free salary paid in Kuwaiti Dinar (KWD).
• 30 days of annual leave.
• Provided flight tickets and accommodation.
• Comprehensive life insurance.
• Monthly service charge.