Guest Experience Expert

Residence Inn by Marriott; Kuwait; On-site; KWD 7,000 - 10,000; Full time

Job summary

Residence Inn by Marriott seeks a Guest Experience Expert to deliver a memorable stay for guests. You will assist with check-in and check-out, handle requests, and share highlights of the local area to enhance each guest's experience.

The role emphasizes safe, professional conduct, adherence to policies, and teamwork to ensure consistent service and guest satisfaction during long stays.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Assist guests with check-in and check-out as part of a seamless experience.
• Respond to guest requests and deliver services to enhance stays.
• Complete reports and share local area highlights with guests.
• Maintain professional appearance, confidentiality, and adherence to policies.

Skills

Guest service

Communication

Teamwork

Professionalism

Education

High school diploma or GED

Job description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.