Grocery Store General Manager

S-Mart; Kuwait; On-site; KWD 30,000 - 50,000; Full time

Job summary

A leading grocery store in Kuwait is seeking a Grocery Store General Manager to oversee daily operations. This pivotal role includes managing staff, driving sales, and ensuring customer satisfaction. The ideal candidate should possess strong leadership skills and retail management experience.

Qualifications

• Proven experience in retail management, preferably in the grocery sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee daily store operations, ensuring compliance with policies.
• Manage and mentor store staff, providing training and opportunities.
• Develop and implement sales strategies to achieve revenue targets.

Skills

Leadership and team management

Retail operations knowledge

Customer service excellence

Financial acumen and budgeting

Inventory management expertise

Data analysis and strategic planning

Effective communication skills

Problem-solving abilities

Marketing and promotional strategy development

Adaptability and resilience in a dynamic retail environment

Job description

The Grocery Store General Manager plays a pivotal role in overseeing the daily operations of a grocery store, ensuring that all aspects of the business run smoothly and efficiently. This position requires strong leadership skills, a deep understanding of retail operations, and the ability to manage a diverse team. The General Manager is responsible for creating a positive shopping experience for customers while driving sales and profitability. With a focus on inventory management, staff training, and customer service, the Grocery Store General Manager is essential for the store's success.

Responsibilities:

1. Oversee daily store operations, ensuring compliance with company policies and procedures.
2. Manage and mentor store staff, providing training and development opportunities.
3. Develop and implement sales strategies to achieve revenue targets.
4. Monitor inventory levels and coordinate with suppliers to ensure stock availability.
5. Analyze sales data and market trends to make informed business decisions.
6. Enhance customer service standards to improve customer satisfaction and loyalty.
7. Conduct regular performance evaluations and provide feedback to team members.
8. Ensure the store maintains a clean, safe, and welcoming environment for customers.
9. Manage budgets and financial reports, ensuring profitability.
10. Implement promotional activities and marketing initiatives to attract new customers.

Preferred Candidate:

1. Proven experience in retail management, preferably in the grocery sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to analyze data and make strategic decisions.
5. Customer-focused with a passion for enhancing the shopping experience.
6. Strong organizational skills and attention to detail.
7. Ability to work in a fast-paced environment and adapt to changing priorities.
8. Knowledge of inventory management systems and retail software.
9. Experience in budgeting and financial management.
10. Commitment to fostering a positive workplace culture.

Skills

• Leadership and team management
• Retail operations knowledge
• Customer service excellence
• Financial acumen and budgeting
• Inventory management expertise
• Data analysis and strategic planning
• Effective communication skills
• Problem-solving abilities
• Marketing and promotional strategy development
• Adaptability and resilience in a dynamic retail environment