Front Office Agent

IHG Hotels & Resorts; Kuwait; On-site; KWD 3,000 - 15,000; Full time

Job summary

A prominent hotel chain in Kuwait is seeking a Front Office Agent to deliver exceptional guest experiences from arrival to departure. In this role, you will manage check-ins and check-outs, handle guest inquiries, and maintain service quality. Ideal candidates will have experience in a similar setting and possess strong communication skills. A flexible schedule is necessary to meet the hospitality demands.

Qualifications

• Previous experience in a Front Office/Reception role in a 4- or 5-star hotel is an advantage.
• A professional appearance and attitude in guest interactions.
• Flexibility to work shifts, including nights, weekends, and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism.
• Handling check-in, check-out, and room assignments efficiently.
• Responding promptly to guest inquiries and requests.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Fluency in English

Proactive guest-focused attitude

Job description

Overview

Do you have a passion for delivering exceptional guest experiences from the very first moment of arrival? We’re looking for a Front Office Agent who will be the friendly face of our hotel, ensuring every guest feels welcome and cared for throughout their stay.

Responsibilities

• Welcoming guests with warmth, professionalism, and a smile.
• Handling check-in, check-out, and room assignments efficiently.
• Responding promptly to guest inquiries and requests, both in person and over the phone.
• Processing payments accurately and managing billing or cashiering tasks.
• Providing information about hotel services, local attractions, and transportation options.
• Collaborating with other departments to ensure smooth operations and guest satisfaction.
• Maintaining accurate records in the hotel’s property management system.

Qualifications

• Previous experience in a Front Office/Reception role in a 4- or 5-star hotel is an advantage.
• Strong communication and interpersonal skills.
• A proactive, guest-focused attitude with a professional appearance.
• Ability to multitask under pressure while maintaining attention to detail.
• Fluency in English is required; additional languages are a plus.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.