Front Desk Receptionist

Four Seasons Hotel; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading luxury hotel in Kuwait City is seeking hospitality staff to provide exceptional guest service and ensure a memorable experience. Candidates should possess significant experience within the luxury sector and excellent communication skills. The position offers a range of benefits including accommodation, meals, and complimentary nights at hotels worldwide.

Benefits

Full board shared living accommodation

Complimentary nights at FS Hotels worldwide

Regular social and sporting events

Paid home leave tickets

Quality employee meals

Transportation to and from work

Free Wi-Fi in accommodation

Qualifications

• Excellent reading, writing and oral proficiency in English & Arabic is a plus.
• Two+ years experience in a luxury hotel environment.
• Attention to detail and problem-solving skills.

Responsibilities

• Handle all guest interactions with highest level of hospitality.
• Assist guests with inquiries about hotel services and events.
• Resolve guest complaints promptly and effectively.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Cross cultural sensitivity

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the location:

A resort-like sanctuary in Kuwait s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating you ll find soaring rooftop restaurants, leisure facilities and the city s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city s malls and souks within a few minutes drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

About the location:

A resort-like sanctuary in Kuwait s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating you ll find soaring rooftop restaurants, leisure facilities and the city s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city s malls and souks within a few minutes drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

What you bring

• Excellent reading, writing and oral proficiency in the English & Arabiclanguage is a plus.

• Two + years experience working within a luxury hotel or similar environment is considered an asset

• Excellent interpersonal skills and communication skills

• Cross cultural sensitivity, and customer service orientation

• Guest centricity and understanding the importance of guest s preferences.

• Ability to work effectively under pressure

• Requires attention to detail and problem solving skills

What we offer

• Full board shared living accommodation in a high quality, well-resourced compound

• Complimentary nights at FS Hotels worldwide

• Regular social and sporting events

• Paid home leave tickets

• Quality employee meals

• Transportation to and from work

• Free Wi-Fi in accommodation and employee transportation buses

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