Franchise Hotel - Front Desk Manager

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Front Desk Manager to create unforgettable guest experiences. This role involves managing a dedicated team, ensuring exceptional service, and enhancing revenue through strategic initiatives. The ideal candidate will possess a strong background in guest services and team leadership, with a commitment to fostering a welcoming environment. Join a vibrant team that values diversity and inclusion, and take the next step in your career with an opportunity that promises growth and fulfillment. If you're passionate about hospitality and ready to make a difference, this is the perfect role for you.

Qualifications

• 3 years of experience in Front Office/Guest Service with management experience.
• Bachelor's degree in Hotel Management or Business Administration required.

Responsibilities

• Manage and coach front office team to deliver memorable guest experiences.
• Engage with guests to build relationships and resolve complaints.
• Conduct regular inspections to ensure a positive first impression.

Skills

Guest Service

Team Management

Budgeting

Complaint Resolution

Fluent English

Other Languages

Education

Bachelor's degree in Hotel Management

Higher Education in Business Administration

Job description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Desk Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. Every day is different, but you'll mostly be:

1. Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
2. Engaging with guests to build personal relationships and remedy any complaints.
3. Conducting regular front office inspections to ensure we're making the right first impression.
4. Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
5. Training team members and taking the lead during an emergency or crisis.
6. Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What We Need From You

1. Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration.
2. 3 years of Front Office/Guest Service experience including management experience.
3. Must speak fluent English.
4. Other languages preferred.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.