Floor Supervisor

Azadea; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

An established industry player is seeking a Floor Supervisor to ensure the smooth daily operations of a vibrant restaurant. This role involves overseeing staff, maintaining brand standards, and delivering exceptional customer service. The ideal candidate will have a technical degree in Hospitality Management and 3-5 years of experience in food and beverage operations. Join a dynamic team where your leadership skills will shine and contribute to creating memorable dining experiences for guests. If you're passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in F&B operations or similar role.
• Technical degree in Hospitality Management or related field.

Responsibilities

• Ensure smooth day-to-day restaurant operations and adherence to brand standards.
• Greet customers, assist with menu selection, and ensure satisfaction.

Skills

Customer Focus

Effective Communication

Delegation

Problem Solving

Education

Technical degree in Hospitality Management

Tools

MS Office

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

JOB PURPOSE

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.

RESPONSIBILITIES

1. Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
2. Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
3. Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
4. Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
5. Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
6. Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
7. Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
8. Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English. Fluency in Arabic is a plus.

Technical Skills:

• Proficiency in MS Office

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Three to five years of experience in F&B operations, or a similar role.

BEHAVIORAL COMPETENCIES

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Directs Work: Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Company Industry: Retail

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Floor Supervisor