Female Restaurant Manager

Seazen Group; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A restaurant management group in Kuwait is seeking a Floor Manager responsible for overseeing the dining area operations. The ideal candidate will lead the team to ensure high customer service standards, manage staff training, and analyze sales for strategic planning. Candidates must have at least 2 years of experience and preferably a degree in Hospitality Management. A positive attitude and strong communication skills are essential.

Qualifications

• Minimum 2 years in a similar position.

Responsibilities

• Analyze restaurant’s sales levels and profitability to create strategic plans.
• Train new employees for various positions in the restaurant.
• Engage customers to ensure return business and resolve complaints.
• Monitor cleanliness and organization of dining areas and restrooms.
• Prepare daily, weekly, and monthly sales reports.

Skills

Interpersonal skills

Positive attitude

Self-motivated

Communication skills

Planning skills

Problem-solving skills

Education

Diploma or degree in Hospitality Management

Job description

The Floor Manager is responsible for overseeing the smooth operation of the restaurant’s dining area. This includes managing staff, ensuring high levels of customer service, addressing customer concerns, maintaining a clean and welcoming environment, and ensuring the restaurant’s daily operations run smoothly.

Key Responsibilities

1. Analyze restaurant’s sales levels and profitability and create and implement strategic plans to achieve sales goals.
2. Ensure compliance with company’s policies and operational guidelines.
3. Train new employees to work in different positions at the restaurant.
4. Ensure all staff members comply with safe food handling procedures.
5. Formulate work schedules on a weekly or monthly basis and outline each staff member’s duties.
6. Control the training and development of staff.
7. Evaluate employee performances on a monthly basis.
8. Engage customers in positive dialogue to ensure return business and resolve complaints.
9. Perform restaurant opening and closing activities and organize management of repair and maintenance issues.
10. Monitor cleanliness and organization of the dining area, restrooms, and other guest spaces.
11. Monitor budgets and employee payroll, perform bank deposits, and ensure financial transaction accuracy.
12. Handle operational emergencies and coordinate with maintenance as needed.
13. Support the Area Manager and Chef in strategic planning of menus, ensuring alignment with trends and insights.
14. Collaborate with Area Managers and Marketing to plan and execute promotional activities and campaigns.
15. Gather customer feedback and suggest improvements to enhance guest experience.
16. Prepare daily, weekly, and monthly sales reports.
17. Lead efforts to align food/non-food costs, staff costs, and wastage with budgets.
18. Monitor and control operating expenses and inventories.
19. Ensure all staff have necessary government documentation and report issues.
20. Control stock levels and order FOH operational items as needed.
21. Ensure compliance with fire, safety, and health regulations.
22. Monitor service quality and presentation standards.
23. Stay updated on marketing trends to keep Seazen competitive.
24. Set branch targets, assign individual targets, and report achievements biweekly.
25. Conduct regular performance meetings with staff.
26. Maintain and follow food safety regulations and norms.

Skills

Experience: Minimum 2 years in a similar position.

Education: Preferably a diploma or degree in Hospitality Management.

Personal Skills

• Excellent interpersonal skills
• Positive attitude and team-oriented
• Self-motivated with a passion for hospitality
• Excellent communication and customer service skills
• Strong planning and organizational skills
• Problem-solving skills