F&B Captain

InterContinental Hotels Group; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading hospitality brand is seeking an F&B Captain to oversee restaurant operations, ensuring high service standards and guest satisfaction. The ideal candidate will have at least 2 years of supervisory experience in a food and beverage environment. Strong leadership and communication skills are essential for this role. The position offers competitive salary and growth opportunities within a world-class organization.

Benefits

Competitive salary and benefits

Career development opportunities

Supportive team environment

Qualifications

• Minimum 2 years’ experience in a supervisory role within Food & Beverage service.
• Strong leadership and organizational skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Supervising restaurant operations to ensure efficient service.
• Leading and motivating the service team.
• Handling guest requests and complaints promptly.

Skills

Leadership skills

Organizational skills

Communication skills

Guest service

Knowledge of POS systems

Ability to handle complaints

Job description

Overview

Are you passionate about delivering memorable dining experiences and leading a team with excellence? We’re looking for an F&B Captain who will oversee restaurant operations on shift, ensuring smooth service, high guest satisfaction, and effective team coordination.

Responsibilities

• Supervising restaurant floor operations to ensure smooth and efficient service.
• Leading and motivating servers and wait staff, ensuring grooming standards and service etiquette are maintained.
• Greeting guests, handling requests, and resolving complaints promptly to guarantee guest satisfaction.
• Coordinating table assignments, reservations, and service sequence with the host/hostess.
• Ensuring all mis-en-place, set-ups, and side duties are properly executed before and after service.
• Assisting in training, coaching, and developing junior colleagues for future growth.
• Monitoring stock levels of chinaware, cutlery, and operational supplies, and coordinating with the supervisor/manager for replenishment.
• Following hygiene, safety, and HACCP standards across service areas.
• Supporting promotional activities, upselling items, and maximizing revenue.

Qualifications

• Minimum 2 years’ experience in a supervisory role within Food & Beverage service, preferably in a 4- or 5-star hotel.
• Strong leadership, organizational, and communication skills.
• Ability to handle guest concerns professionally and diplomatically.
• Knowledge of POS systems, billing procedures, and restaurant service standards.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Fluency in English is required; additional languages are a plus.

What you can expect from us

Opportunity to be part of a world-class hospitality brand.

A supportive team environment where your growth and development matter.

Competitive salary and benefits.

Colleague recognition programs and global career opportunities within IHG.