Events Service Expert, PRE OPENING

JW Marriott; Kuwait; On-site; KWD 7,000 - 11,000; Full time

Job summary

A leading luxury hotel in Kuwait is hiring an Event Service Expert to ensure memorable events through thoughtful service execution. Responsibilities include managing event logistics, guest interactions, and safety compliance. Candidates should have a minimum of 1-year experience and demonstrate excellent teamwork and customer service skills. This full-time position offers opportunities for personal development in a supportive environment.

Qualifications

• Minimum 1-year related work experience required.
• Must demonstrate dependability and adaptability.

Responsibilities

• Ensure successful execution of events from setup to breakdown.
• Maintain communication with guests and team members for satisfaction.
• Comply with safety policies and maintain quality standards.

Skills

Team Work

Customer Service Orientation

Interpersonal Skills

Positive Demeanor

Education

Higher Education, Diploma or equivalent

Job description

Overview

POSITION SUMMARY: Our events aim to create memorable experiences. The Event Service Expert is skilled in a wide range of event functions and is responsible for ensuring the event is well-executed from start to finish, including setup, breakdown, transport of supplies, taking orders, and guest interactions.

This role emphasizes safety, adherence to company policies and procedures, upholding quality standards, and maintaining professional uniform, personal appearance, and communications. Additional reasonable duties may be assigned as requested to ensure guest satisfaction and business success.

Scope / Business Context

• Nature: Full Time position
• Direct Reports: N/A
• Titles of Direct Reports: N/A

Candidate Profile

• Experience: Min 1-year related work experience
• Skills and Knowledge: Team Work, Customer Service Orientation, Diversity Relations, Interpersonal Skills, Dependability, Positive Demeanor, Presentation, Integrity, Safety Orientation, Adaptability/Flexibility, Stress Tolerance
• Education or Certification: Higher Education, Diploma or equivalent

Core Work Activities

• General Food and Beverage Services: Follow procedures for serving alcohol, communicate additional meal requirements and special requests to the kitchen; set tables according to event type and service standards with appropriate linens, glassware, wares, and utensils; perform other reasonable duties as requested.
• Banquet Room Set-up: Prepare coffee breaks, carts, and stations; set up tables, action stations, buffets, service carts, dessert tables, and cordial carts according to company standards; operate AV, projection, lighting, and conferencing equipment and ensure functionality before use; become familiar with function room locations and various setup styles (school, theatre, conference, U-shape, banquet, buffets).
• Service Operations: Set up and handle tables (round, rectangular, buffet); service, breakdown, and cleaning of event areas; ensure equipment and furniture are handled with care; banquets room bussing, cleaning, and monitoring tableware for cleanliness and presentation; manage AV equipment post-event.
• Banquets: Respond to special banquet arrangements, replenish buffet items for consistency, and assist guests with AV equipment and Internet usage; handle post-event closing duties and secure all items and areas.
• Steps of Service: Check guest satisfaction with each course and beverage; maintain cleanliness and proper crumb management during service.
• General Closing: Secure all liquors and storage areas; complete closing duties, store reusable goods, clean equipment, and lock up as required.
• Guest Relations & Communication: Welcome guests, address service needs professionally and promptly, listen to questions and concerns, and communicate effectively with guests and team members; anticipate guest needs and engage guests about services and local offerings.
• Working with Others: Maintain teamwork, be in uniform and ready on time, attend trainings, handle sensitive issues with tact, and develop positive cross-department relationships.
• Quality Assurance: Comply with QA expectations and brand standards (e.g., GuestVoice, Brand Standard Audits).
• Physical Tasks: Use computer/POS systems as needed; stand or walk for extended periods; lift up to 10 pounds as required.

Safety, Policies & Guest Experience

• Safety & Security: Report accidents, follow safety policies and PPE usage, identify unsafe procedures, and follow storage/operation guidelines for tools and equipment.
• Policies & Procedures: Protect guest and coworker privacy, maintain uniform and appearance standards, secure company assets, and uphold confidentiality; comply with quality standards.
• Guest Relations: Greet guests warmly, address service needs professionally, listen and respond to questions, and ensure proper place settings and attentive service.

Equal Opportunity and Brand Context

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Marriott Hotels strives to elevate the art of hospitality and deliver thoughtful service consistent with the brand’s legacy. JW Marriott is part of Marriott International’s luxury portfolio, with a focus on training, development, recognition, and a supportive work environment. The descriptions herein are intended to outline responsibilities and expectations and are not exhaustive.