Emergency Dispatcher

Vectrus; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

An established industry player is seeking an Emergency Dispatcher to join their dedicated team in Kuwait. This vital role involves managing emergency calls, dispatching personnel, and ensuring effective communication during critical situations. The ideal candidate will possess strong communication skills, a high school diploma, and the ability to work in challenging conditions. Join a company that values diversity and integrity, where your contributions will make a significant impact in emergency response services. This position offers a unique opportunity to serve the community while working in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• Must have an active Secret Clearance.

Responsibilities

• Manage requests for Fire and Emergency Services responses.
• Dispatch emergency personnel to critical situations.

Skills

Communication Skills

Information Accuracy

Typing Speed

Fluency in English

Education

High School Diploma or Equivalent

Job description

Overview

***This position is physically located in Kuwait in support of LOGCAP***

Under the supervision of the Emergency Dispatcher Lead, the Emergency Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for Police, Fire, and Emergency Medical Services responses and provides medical pre-arrival instructions. Dispatches emergency personnel to situations requiring critical response. May contact emergency personnel to verify assignment locations.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for Fire and Emergency Services responses.
• Dispatches emergency personnel to situations requiring critical response.
• Perform other duties as assigned.

Qualifications

• Minimum Qualifications:
  • One-year related experience may be substituted for one year of education, if degree is required.
  • High school diploma or equivalent required. Must provide a copy of the diploma.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
  • Must be a U.S. Citizen.
  • Must have an active Secret Clearance.
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness (Optional).
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator I-II.
  • American Heart Association CPR.
  • Emergency Medical Dispatch (EMD) Certification, willing to obtain 30 days from hire date.
• Experience:
  • Minimum one (1) year experience as a Police, Fire, EMS Dispatcher.
• Skills:
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Must be able to read, write, and speak English fluently.
  • Must type a minimum of 35 words per minute.
• Working Conditions:
  • The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
  • The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
  • The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.