Service Advisor - Bodyshop

Service technicians are responsible for diagnosing, repairing or replacing parts for all IT products such as Printers and Projectors in the IT workshop.

Job Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB-based software applications.
• Order necessary parts after initial prescreen so they are in hand before going to customers' location.
• Perform daily administrative functions to include warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment, and parts inventory.
• Rely on personal judgment for safety regarding work.
• Work independently without onsite supervision.
• Other duties as assigned.
• Document service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years repair experience of Printers and Projectors.
• Proficient in MS Office and smartphone technology with the ability to quickly learn proprietary software applications.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization, and customer service skills.