Customer Service Representative

• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Proven customer support experience.
• Adept in using customer relationship management software to offer the best client services.
• Adept in addressing client questions through effective telephonic conversation.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.