Controller

Abroad Work; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Coordinator to enhance guest experiences. In this dynamic role, you will be responsible for assigning rooms based on guest preferences, coordinating check-ins, and ensuring all requests are met to satisfaction. Your organizational skills will be crucial in managing reservations and billing accurately. Join a team that values exceptional service and strives to create memorable stays for every guest. If you are passionate about hospitality and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to handle guest requests effectively.
• Excellent communication for coordinating with staff and guests.

Responsibilities

• Assign rooms based on guest preferences and requests.
• Organize check-in procedures for arriving groups and manage billing.

Skills

Customer Service

Communication Skills

Organizational Skills

Job description

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.