E-commerce Specialist

confidential; Industrial Sabhan; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading E-commerce company in Kuwait is seeking a candidate to manage sales through their website and applications. The ideal applicant will assist customers with order inquiries, resolve issues effectively, and ensure smooth product presentation. Strong interpersonal skills and experience in digital sales are essential. This role requires the ability to work under pressure and create customer loyalty.

Qualifications

• Experience with E-commerce and digital sales.
• Ability to manage customer inquiries effectively.
• Skills in handling product presentations and promotional offers.

Responsibilities

• Manage the E-commerce Website and applications.
• Assist customers via chat or email regarding orders.
• Resolve customer order-related issues.

Skills

Bilingual

Familiarity with different sales/marketing techniques

Digital and E-commerce experience

Excellent interpersonal skills

Effective Customer service skill

Education

High school/ Diploma/ Bachelor Degree or equivalent

Job description

JOB PURPOSE: To achieve monthly sales targets by building profitable sales to new and existing customers through E-commerce. Manage the E-commerce Website and applications, Contacting customers, explain product features, answer any questions, Solve problems, and negotiate prices.

ROLE RESPONSIBILITIES:

• Manage the Content Management System ofE-Commerce Website and applications .
• Manage and review product presentation on site to ensure correct categorization, images, pricing and promotional offers are accurate and meet internal requirements.
• Respond to customer web inquiries.
• Assist customers via chat or/and email regarding placing orders, order confirmation, product/promotion questions, delivery status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
• Assist customers with product selection, answers questions, and suggests various product options that are available.
• Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the company to provide a solution according to defined procedures.
• Work directly with customers to resolve order-related issues
• Assist with Logistics to ensure smooth order process and delivery.
• Process product orders and answer questions regarding availability and pricing.
• Assist customers with technical support of their product.
• Provide recommendations on product purchases (Cross sell, up sell, and alternative).
• Work with team to achieve department goals.
• Suggest promotions, offers, and discount for enhancing the sales.
• Work closely with marketing for promoting the Ecommerce website/application to develop the business.
• Perform other duties as assigned by Head of dept.

Skills

• Bilingual
• High school/ Diploma/ Bachelor Degree or equivalent. Similar courses in the relevant field will also be considered.
• Familiarity with different sales/marketing techniques.
• Digital and E-commerce experience.
• Excellent interpersonal skills
• Ability to anticipate problems and create solutions for them
• Able to begin tasks with limited supervision
• Understand and process new information quickly
• Understand the value of creating customer loyalty
• Effective Customer service skill
• Maintain stable performance and poise in high stress situations