E-Commerce Officer

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 20,000 - 40,000; Full time

Job summary

An established industry player is seeking an E-commerce Officer to enhance its competitive edge in the digital marketplace. In this role, you will collaborate across various departments to drive traffic and sales on the company's eCommerce platform. Your responsibilities will include shaping the eCommerce strategy, managing the eMarketing calendar, and ensuring customer satisfaction through effective complaint management. This position is ideal for a motivated individual with a background in eCommerce and digital marketing, ready to make a significant impact in a dynamic environment.

Qualifications

• 0-2 years of relevant experience in eCommerce and digital marketing.
• Strong numerical and problem-solving skills with proficiency in Microsoft Office.

Responsibilities

• Collaborate with marketing and sales departments to drive business growth.
• Conduct negotiations for annual business development agreements.

Skills

eCommerce

Digital Marketing

Problem-Solving

Communication Skills

Numerical Skills

Microsoft Office

Presentation Skills

Negotiation Skills

Interpersonal Skills

Team Player

Education

Bachelor's Degree

Job description

Job Summary

The E-commerce Officer's primary objective is to deliver a sustained competitive edge for GTRC brands at the point of purchase for assigned customers. They will play an integral role in collaborating across all functional areas (trade marketing, sales operations, finance, logistics) to develop business results and secure profitable growth per category and customer.

Job Responsibilities

1. Collaborate with supplier marketing departments, GTRC trade marketing & sales departments, and the assigned customer departments to make decisions that grow our business.
2. Understand retailer perspectives and align them with GTRC's strategies through information gathering, account strategy mapping, and developing action plans to improve results per category and brand.
3. Conduct and lead negotiations for annual GTRC business development agreements.
4. Leverage trade spending and propose tailored promotional activities per customer to increase business results quarterly and annually.
5. Perform quarterly business reviews, monthly sales reports, market studies, and promotional calendar planning and execution for assigned categories, brands, and outlets.
6. Build and maintain positive top-to-top relationships with assigned customers.
7. Analyze trends and progress in brand shares, category sales, promotions, and volume performance per outlet and customer.
8. Analyze sales performance, identify trends, and provide insights for continuous improvement.

Candidate Requirements

• 0-2 years of relevant experience
• Background in eCommerce, digital selling, and digital marketing
• Problem-solving skills and good communication skills (written and verbal)
• Strong numerical skills
• Proficiency in Microsoft Office applications
• Solid presentation and negotiation skills
• Good interpersonal skills in Arabic & English
• Team player and result-oriented

Education

Bachelor's Degree

Profile Description

Responsible for shaping the eCommerce strategy of GTRC, driving traffic and sales on the company's eCommerce platform, managing the eMarketing calendar and digital campaigns to ensure product visibility. Ensures customer satisfaction, analyzes customer behavior, and manages complaints to ensure a smooth delivery and after-sales experience for GTRC online customers.