Director of Guest Relations

confidential; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An established restaurant group is seeking a Director of Guest Relations to enhance customer experiences across its outlets in Kuwait. In this pivotal role, you will lead guest relations strategies, implement training programs, and collaborate with various teams to drive service improvements. Your expertise in the restaurant sector and strong leadership skills will be key in ensuring high standards and seamless operations. If you're passionate about hospitality and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Accommodation

Airline Ticket

Benefits as per Kuwait labor law

Qualifications

• 5+ years in guest relations within the restaurant sector.
• Bachelor's degree in Hospitality Management or related field required.

Responsibilities

• Lead guest relations strategies and ensure VIP experiences.
• Develop training and policies to enhance customer service.

Skills

Guest Relations Management

Customer Service Excellence

Training and Development

Cross-Functional Collaboration

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

Position Title: Director of Guest Relations

Employment Type: Full Time

Salary: up to 2,500 KWD all-inclusive depending on experience and qualifications plus accommodation and bonus

Benefits: as per Kuwait labor law plus airline ticket

Job Location: Kuwait

About the Client:

An established restaurant group across the Middle East.

Job Description:

• Lead guest relations strategies and operations, including addressing feedback, ensuring VIP experiences, and maintaining a professional brand image.
• Develop and implement guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.
• Collaborate with cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements.
• Support pre-opening, launching, and operational projects, ensuring high standards and seamless execution across all outlets and regions.

Qualifications:

• 48 years old and below
• Minimum of 5 years of experience in a similar role, exclusively within the restaurant sector.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Open to candidates within the Middle East; current experience in Kuwait is preferred