Desk Operations Coordinator

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Desk Operations professional to support essential functions in a military environment. This role involves monitoring incidents, coordinating responses, and maintaining communication with law enforcement. The ideal candidate will possess strong computer skills, a high school diploma, and a commitment to security protocols. With a focus on teamwork and integrity, this position offers a unique opportunity to contribute to a vital mission while working in a dynamic and diverse workplace. If you're ready to make a difference and thrive in a challenging environment, this role is perfect for you.

Qualifications

• Must be a US Citizen and at least 21 years old.
• Active Secret Security Clearance is required.
• One year of experience in dispatching services preferred.

Responsibilities

• Record incidents in the Computer Aided Dispatch System.
• Monitor communication channels with law enforcement.
• Prepare reports of security breaches and violations.

Skills

Interpersonal communication

Oral communication

Written communication

Typing speed (35 wpm)

Computer skills

Education

High School diploma

AA or BA/BS Degree

Tools

Microsoft Office (PowerPoint, Excel, Access)

Computer Aided Dispatch System (CAD)

Army Law Enforcement Reporting and Tracking System (ALERTS)

Emergency Reporting System (ERS)

Job description

Overview

• This position will be physically located in Kuwait in support of LOGCAP.

This position will perform all Desk Operations functions for the PMO that deal with dispatching initial response to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents. Coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures. Monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).

Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
• Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
• Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone, prioritize and document in the Computer Aided Dispatch System (CAD).
• Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
• Monitor communication channels with law enforcement and dispatch appropriate response during emergencies.
• Prepare and submit SMS Alert text messages, when applicable.
• Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
• Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.
• Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
• Monitor fire alarm system equipment, IDS, Closed-Circuit Television Systems (CCTV), intrusion detection, vehicle tracking and coordinates for patrol, fire, or EMS response upon activation.
• Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.
• Complete official police reports on the results of investigations conducted.
• Will be cross-trained as Emergency Services Dispatchers.
• Perform all other duties and assignments as required or as directed.

Qualifications

• MINIMUM QUALIFICATIONS:
• High School diploma required, AA or BA/BS Degree preferred.
• Must be a US Citizen.
• Must be at least 21 years of age.
• Have a valid US Passport.
• Have a current and valid US Driver’s License.
• Will meet United States Government (USG) security requirements.
• Must possess Active Secret Security Clearance.
• Typing speed of 35 wpm or more, preferred.
• One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred.
• Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
• Experience:
• Must have computer experience and have a thorough knowledge of Microsoft Office.
• Skills:
• Excellent computer skills required as well as interpersonal, oral, and written communication skills.
• MATERIAL & EQUIPMENT DIRECTLY USED:
• Microsoft Office Programs - Mainly PowerPoint, Excel, and Access.
• WORKING ENVIRONMENT:
• Work is generally conducted with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical, or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision, and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.
• PHYSICAL ACTIVITIES:
• Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing, and speaking requirements would be considered.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment, along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.