Desk Operations Coordinator

Vectrus; Kuwait City; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Desk Operations professional to support vital dispatch functions in Kuwait. This role involves coordinating responses to incidents, monitoring communication systems, and ensuring the safety and security of operations. Ideal candidates will possess strong computer skills, a high school diploma, and an active security clearance. The position offers a unique opportunity to work in a dynamic environment, contributing to the safety and efficiency of military operations while adhering to strict protocols. Join a team that values integrity and responsibility, making a significant impact in a crucial support role.

Qualifications

• Minimum qualifications include a high school diploma and active secret security clearance.
• Experience in emergency dispatching and operating telecommunication systems preferred.

Responsibilities

• Record incidents and prepare reports of security breaches and violations.
• Monitor communication channels and dispatch appropriate responses during emergencies.

Skills

Emergency Dispatching

Interpersonal Skills

Oral Communication

Written Communication

Typing Speed (35 wpm)

Computer Skills

Education

High School Diploma

AA or BA/BS Degree

Tools

Microsoft Office (PowerPoint, Excel, Access)

Computer Aided Dispatch System (CAD)

Army Law Enforcement Reporting and Tracking System (ALERTS)

Emergency Reporting System (ERS)

Job description

Overview

This position will be physically located in Kuwait in support of LOGCAP

This position will perform all Desk Operations functions for the PMO that deal with dispatching initial response to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents. Coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures. Monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, FM forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
• Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
• Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp or cell phone process, prioritize and document in the Computer Aided Dispatch System (CAD).
• Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
• Monitor communication channels with Law enforcement and dispatch appropriate response during emergencies.
• Prepare and submit SMS Alert text messages, when applicable.
• Maintain up-to-date knowledge of radio transmission, broadcasting, control and operation of telecommunication systems.
• Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.
• Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
• Monitor fire alarm system equipment, IDS, Closed-Circuit Televisions Systems (CCTV), intrusion detection, vehicle tracking and coordinates for patrol, fire, or EMS response upon activation.
• Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.
• Complete official police reports on the results of investigations conducted.
• Will be cross-trained as Emergency Services Dispatchers.
• Perform all other duties and assignments as required or as directed.

Qualifications

• MINIMUM QUALIFICATIONS:
  • High School diploma required, AA or BA/BS Degree preferred.
  • Must Be a US Citizen.
  • Must Be at least 21 years of age.
  • Have a valid US Passport.
  • Have a current and valid US Driver’s License.
  • Will meet United States Government (USG) security requirements.
  • Must possess Active Secret Security Clearance.
  • Typing speed of 35 wpm or more, preferred.
  • One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred.
  • Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
• Experience:
  • Must have computer experience and have a thorough knowledge of Microsoft Office.
• Skills:
  • Excellent computer skills required as well as interpersonal, oral and written communication skills.
• MATERIAL & EQUIPMENT DIRECTLY USED:
  • Microsoft Office Programs – Mainly PowerPoint, Excel, and Access.
• WORKING ENVIRONMENT:
  • Work is generally conducted with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.
• PHYSICAL ACTIVITIES:
  • Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing and speaking requirements would be considered.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.