Design Center Coordinator

ABYAT; Shuwaikh; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading retail store in Kuwait is seeking a Design Center Coordinator to serve as the first point of contact for design customers. Responsibilities include managing customer check-ins, scheduling services, and handling payments with professionalism. The ideal candidate should have strong communication skills in Arabic and English, along with 2-3 years of experience in customer relations. This full-time role offers an exciting opportunity to contribute to a dynamic team.

Qualifications

• 2-3 years of experience in customer relations, customer service, or related field.
• Presentable, polite, and able to handle multiple customer requests simultaneously.
• Ability to use web-based applications.

Responsibilities

• Welcome customers visiting the design section with a friendly and professional attitude.
• Collect customer information and fill out the design service checklist accurately.
• Inform customers of the design service charges and collect payments accordingly.

Skills

Strong communication skills in Arabic

Strong communication skills in English

Ability to multitask

Basic computer skills

Education

Bachelor's degree in interior design, arts, or architecture

Job description

Overview

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East, ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we\'ve crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we\'re seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Design Center Coordinator

Location: Kuwait – Abyat Showroom

Type: Full-time

As a Design Center Coordinator, you will be responsible to be the first point of contact for design customers, manage customer check-in, open accounts, schedule services, and handle payments with professionalism and accuracy.

Key Responsibilities:

• Welcome customers visiting the design section with a friendly and professional attitude.
• Collect customer information and fill out the design service checklist accurately.
• Open customer accounts and ensure all required documents and details are properly recorded.
• Explain the design service process and guide customers on the next steps.
• Coordinate between customers and sales designers to ensure smooth scheduling.
• Inform customers of the design service charges and collect payments accordingly.
• Issue receipts and ensure accurate payment records (cash, card, etc.).
• Maintain an organized filing system for customer checklists and records.
• Handle incoming calls and inquiries related to design services.
• Provide basic information about design packages, timelines, and terms.
• Ensure that the waiting area and front desk are clean and welcoming.
• Track the status of ongoing design accounts and update customers when needed.
• Report daily transactions, customer visits, and feedback to the manager.
• Handle customer concerns or complaints and escalate to management when necessary.
• Ensure all customer data is treated confidentially and in line with ABYAT policy.

Qualifications:

• Strong communication skills in Arabic and English.
• Presentable, polite, and able to handle multiple customer requests simultaneously.
• Basic computer skills and ability to use web-based applications.
• 2-3 years of experience in customer relations, customer service, or related field.
• Bachelor's degree in interior design, arts, architecture, is a Plus.

Apply now and take the first step towards an exciting career with ABYAT!