Deputy Store Manager - Victoria's Secret Flagship

M.H. Alshaya; Kuwait City; On-site; KWD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Deputy GM to support the launch of a major retail and leisure development. This role involves managing tenant relations, overseeing financial outputs, and acting as a spokesperson in the absence of the General Manager. The ideal candidate will possess strong business capabilities, a deep understanding of the GCC real estate market, and excellent interpersonal skills. This is a unique opportunity to contribute to a landmark project in the region, where your expertise will directly impact the success of the development. If you are passionate about real estate and thrive in dynamic environments, this role is for you.

Qualifications

• Strong knowledge of GCC real estate market and financial analysis.
• Bilingual in Arabic and English with excellent interpersonal skills.

Responsibilities

• Manage tenant relationships and serve as the primary contact for Arabic communications.
• Participate in strategic planning and financial reporting for the Mall.

Skills

Business capabilities

Property management experience

GCC real estate market knowledge

Financial analysis competencies

Interpersonal skills

Bilingual (Arabic/English)

Relationship Management

Education

Bachelor degree

Job description

Our client, one of the largest developers in the Middle East and North Africa region based in Abu Dhabi, is currently looking for a Deputy GM who will support the launch of the largest retail and leisure development in Abu Dhabi by integrating tenant relations and accounting/finance outputs. The role serves as a pass-through to General Management appointments elsewhere within the AM portfolio, necessitating flexibility in personal scope, decision making, and functional involvement. Accountable for the period end P&L, Service Charges, B/S, and cash flow reporting of the Mall, including the relevant ratio analyses. Reporting to the General Manager, you will be responsible to:

1. Spearhead daily tenant relationship management and serve as primary point of contact for all Arabic affairs and communications.
2. Facilitate effective relationships across tenants, landlord, customers, cross-functional staff, 3rd party vendors and operators, the broader community, regulatory agencies and bodies to enhance asset credibility, utilization, and value proposition.
3. In the absence of the GM, serve as the spokesperson of the Mall for all public-facing communications.

P&L Balance Sheet and Strategy Management

1. Participate in the design and execution of a 3-5 year asset strategic plan, cascading it down to functional accounting/finance and tenant relations annual business plans, assessed and driven by period end KPI management.
2. Resolve all Risks associated with Tenant Relations, period end Accounting/Financial reporting and Service Charge invoicing, collections, and rental receipts; take appropriate action regarding outstanding A/R; ensure timely release of vendor payments. Exercise appropriate legal actions regarding overdue debtor status.
3. Create first draft of service charges.
4. Participate in CAPEX budget preparation and management for mall operations; manage selected business model ratios.
5. Analyze, prepare variance responses, present month-end financial reports.

Language Requirements

Arabic - Fluent / Excellent
English - Fluent / Excellent

Additional Requirements

1. Own a Car: Any
2. Have Driving License: Any

Job Skills

1. Business capabilities
2. Experience in either a property management or asset management business
3. Strong knowledge and exposure to the GCC real estate market
4. Relevant AM/PM financial analysis competencies
5. Interpersonal skills
6. Bilingual (Arabic/English)
7. Ability to liaise, influence and interact effectively with diverse audiences.
8. Understanding of principles underpinning effective Relationship Management and its downstream impact on the business

Education

Recognized business Scholarship program; Bachelor degree

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