Deputy Store Manager | On

HealthCare Dynamics Gen. Trading Company W.L.L; Rai; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading retail company in Kuwait is seeking a Store Manager to lead the first location. You will ensure exceptional customer service, manage store operations, and develop a high-performing team. The ideal candidate has over 4 years of experience in customer-focused roles and a strong background in retail operations. This role is essential for setting the tone for customer experience and store performance.

Qualifications

• 4+ years of experience in a customer-focused setting including 1-year managerial responsibilities.
• Operational retail experience in a sports, tech and/or fashion environment is a strong plus.
• Ability to read, write and speak English fluently.

Responsibilities

• Lead store operations and ensure exceptional customer service.
• Manage inventory and optimize product flow.
• Support staff planning and training for a high-performing team.

Skills

Customer service

Team collaboration

Interpersonal skills

Organizational skills

Entrepreneurial spirit

Job description

This is your opportunity to become a core part of On’s Retail team and take on the responsibility to lead On's first location in Kuwait.

As one of the first hires of the Kuwait store team, On will rely on you to help co-define the various store operation processes ahead of the opening. Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Team:

As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team

Your Mission:

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Support staff planning and hiring to build a high performing team.
• Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
• Support monitoring of store key performance indicator to track healthiness of business operations.
• Support FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer.
• Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
• Act as in-store troubleshooting expert for On’s systems and processes.
• Act as the SME for store finance processes.

Your Story:

• 4+ years of experience in a customer-focused setting including 1-year managerial responsibilities.
• Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Experience providing interactive and meaningful experience to customers and team members.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• Ability to read, write and speak English fluently.
• Ability to work weekends, evenings and holidays as needed.
• Engagement with sports communities.

What’s next?

If you’re proud of your past successes, but your future excites you more, then let us be a part of it—apply Now!

NOTE — Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.