Deputy Boutique Manager (Assistant Boutique Manager)

Position: Deputy Boutique Manager

Reports to: Boutique Manager

Responsible for: Head of Department and Sales Consultants

General Purpose Of Position: As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations.

Tasks And Responsibilities

Team Management and Boutique Performance Management

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management, ensures people development (PCR, training & development plans), motivates and reinforces engagement.
• Responsible for the integration and training of newcomers.
• Ensures the day-to-day management, training, coaching and motivation of the boutique team.
• Conducts and/or participates in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
• Facilitates proper communication between management and associates.
• Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets.
• Leads the implementation and monitoring of the action plans.
• Assists in assigning and monitoring sales goals of Sales Associates.
• Participates in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets.
• Assists the Boutique Manager to monitor the boutique KPIs.

Clientele Service and Management

• Participates in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
• Assists the Boutique Manager to implement and monitor CRM programs and actions.
• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs.

Boutique Operations & Administration

• Implements group, Maison and boutique policies, procedures and guidelines.
• Responsible for the back office and administration of the boutique.
• Ensures that all documentation is accessible and organized for Audit and Control purposes and that all documentation adheres to the company’s policies and procedures.
• Oversees compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
• Locks and secures the store, and oversees compliance with all security procedures.
• Oversees the boutique expenses.
• Helps solve problems that affect the department’s service, efficiency, and productivity.
• Gathers merchandise for transfers, damages, and returns-to-vendor (RTV’s).
• Oversees and participates in department inventories.
• Monitors proper pricing of merchandise.
• Minimizes stock losses.