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Customer Service Specialist

DSV - Global Transport and Logistics

al-Ahmadi

On-site

KWD 15,000 - 30,000

Full time

8 days ago

Job summary

A leading logistics company is seeking a Customer Service Specialist for their Freight Delivery Order Counter team in Kuwait. The ideal candidate will handle import/export processes, coordinate logistics, and maintain communication with stakeholders. Candidates should have 2-3 years of relevant experience and familiarity with customs procedures. This role offers a full-time opportunity in a dynamic, collaborative environment.

Qualifications

  • Minimum 2-3 years of experience in freight forwarding, logistics, or customs clearance.
  • Familiarity with customs procedures, tariff classification, and international shipping documentation.

Responsibilities

  • Review and respond to emails related to Delivery Order Processing.
  • Coordinate with airport authorities for delivery orders.
  • Support end-to-end transportation and logistics processes.
  • Monitor vessel arrival and initiate customs clearance processes.
  • Examine import/export documentation for compliance.
  • Verify commercial invoices and local documents.
  • Maintain accurate records in logistics systems.
  • Input customs duty charges and ensure accurate costing.
  • Liaise with international agents for shipment updates.
  • Provide excellent customer service and maintain communication.

Skills

Freight forwarding experience
Logistics knowledge
Customs clearance
Customer service

Tools

Cargo Wise 1

Job description

Job Req Number: 97663
Time Type: Full Time

As Customer Service Specialist on our Freight Delivery Order Counter team you will play a key role in ensuring smooth import/export processes, efficient cargo handling, and timely coordination with internal and external stakeholders. The ideal candidate will have experience in freight operations, documentation review, and customer communication, especially within seaport and airport logistics environments.

Responsibilities

  • Review and respond to emails related to Delivery Order Processing:
  • Coordinate with airport authorities for timely collection and issuance of delivery orders via DSV’s freight system.
  • Support the end-to-end transportation and logistics process from seaport/airport to final delivery destination.
  • Monitor vessel arrival and ETA to ensure prompt delivery order collection and initiate customs clearance processes.
  • Examine import/export documentation to determine cargo contents and classify goods into appropriate tariff groups using relevant coding systems.
  • Verify commercial invoices, packing lists, Certificate of Origin (COO), and local documents for compliance before clearance.
  • Maintain accurate records in logistics systems related to shipment tracking, duty costs, and deposit file management.
  • Input customs duty charges and ensure all costing is up to date for internal and external reporting.
  • Liaise with international agents and logistics partners for shipment updates, problem resolution, and tracking.
  • Provide excellent customer service by promptly addressing inquiries, resolving issues, and maintaining professional communication

Qualifications:

  • Minimum 2-3 years of experience in freight forwarding, logistics, or customs clearance.
  • Familiarity with customs procedures, tariff classification, and international shipping documentation.
  • Experience using Cargo Wise 1 is highly desirable.

Competencies

  • Strong coordination and communication skills, both verbal and written.
  • Ability to multitask in a fast-paced environment and meet deadlines consistently.
  • Strong organizational and analytical thinking.
  • Customer-centric approach with a proactive attitude.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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