Customer Service Representative - Branches

AL AHLI BANK OF KUWAIT; al Asimah; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading bank in Kuwait seeks a Customer Service Representative to deliver high-quality service to customers. Responsibilities include handling customer inquiries, processing cash transactions, and identifying sales opportunities. Candidates should have a diploma or equivalent experience in Business Administration, with strong communication skills and a customer-centric approach.

Qualifications

• Diploma Degree or Equivalent Certification/Experience in Business Administration and Management.
• Experience gained as part of the ABK training programme.
• Experience of operational processes and procedures.
• Handling customer issues and providing customer service.

Responsibilities

• Respond to customer enquiries and provide customer service and support.
• Identify sales opportunities and pass these to the correct branch colleague.
• Process cash transactions after verifying signatures.
• Perform end of day reconciliations accurately.
• Create, update and maintain relevant customer records.
• Ensure transfers are properly processed.

Skills

Knowledge of products & services

Understanding of customer needs

High customer service level

Strong communication and interpersonal skills

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Service Representative - Branches

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

• Customer enquiries: Respond to customer enquiries and provide customer service and support
• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
• Reconciliations: Perform end of day reconciliations accurately and on time
• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders:RLU, Cards Services, SQ and most RBD Departments

External Stakeholders:ABK Customers