Customer Relationship Manager - CMS & MOH

Johnson & Johnson; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Surgery CMS & MOH Customer Relationship Manager in Kuwait. This pivotal role involves enhancing relationships with key stakeholders, driving sales growth, and implementing innovative technological solutions in healthcare. The ideal candidate will possess a strong background in MedTech, exceptional communication skills, and a proven track record in sales. Join a company that values diversity and inclusion, and be part of a mission to improve health outcomes through innovative solutions. If you are passionate about making a difference, this opportunity is for you.

Qualifications

• 5+ years of leadership experience in MedTech or healthcare.
• Strong analytical and critical thinking skills are essential.

Responsibilities

• Develop and maintain relationships with key hospitals and groups.
• Create and implement sales strategies to drive growth.

Skills

Sales Growth

Customer Relationship Management

Negotiation Skills

Analytical Thinking

Communication Skills

Project Management

Market Analysis

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Microsoft Office 365

Job description

Description:

Johnson & Johnson MedTech is recruiting for a Surgery CMS & MOH Customer Relationship Manager – Kuwait to be located in Kuwait.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Aim of the job:

We are seeking a highly motivated and results-oriented Customer Relationship Manager to oversee and enhance our relationships with the Ministry of Health and Central Medical Stores. This role will focus on driving sales, enhancing relationships and ensuring the implementation of the most innovative technological solutions. The Customer Relationship Manager will collaborate closely with the sales team and report directly to the Business Manager while managing various stakeholders within the healthcare sector.

Key Responsibilities:

1. Relationship Management: Develop and maintain strong relationships with key hospitals and groups to understand their needs, challenges, and goals. Act as the primary point of contact and advocate for our Surgery solutions.
2. Sales Strategy: Create and implement strategic plans that align with the organization’s goals, focusing on driving sales growth and enhancing customer satisfaction.
3. Collaboration: Work effectively with sales representatives and colleagues who share responsibility for key and strategic accounts, ensuring unified messaging and a cohesive approach to account management.
4. Technology Implementation: Identify opportunities for innovative technology solutions that can enhance patient care and operational efficiencies within hospitals, facilitating the adoption of our Surgery products.
5. Market Analysis: Stay informed of market trends, competitor activities, and industry advancements to strategically position our offerings and meet the evolving needs of customers.
6. Performance Tracking: Monitor account performance metrics and sales forecasts; analyse results to adjust strategies as needed and report on progress to the Sales Manager.
7. Contract Negotiation: Lead negotiations of contracts and agreements to ensure favourable terms and conditions for both the client and the organization.
8. Tender Management: Oversee the tender submission process, including the preparation, coordination, and submission of documentation to ensure compliance with requirements and deadlines while enhancing the organization's competitive advantage.
9. Cross-Functional Coordination: Collaborate with internal teams, including marketing, business development, and supply chain, to ensure successful implementation and ongoing support of technology solutions.
10. Customer Training: Provide training and resources to customers to improve their understanding and utilization of our technology products.

Qualifications:

1. A minimum of a bachelor’s degree is required.
2. A minimum of 5 years of leadership experience in MedTech, healthcare and/or relevant industry.
3. Kuwait experience is mandatory.
4. Proven track record of achieving sales growth in diverse markets.
5. Strong critical thinking and analytical skills are required, as are the abilities to master complexity and to integrate insights into strategies.
6. A demonstrated ability to work cross-functionally, cross-geographically, with high-level managers and executives is required.
7. An ability to manage multiple demands and priorities on time.
8. Strong communication skills.
9. Skilled in the Microsoft Office 365 platform (Incl PowerPoint, Word, Excel, OneNote and Teams).
10. Must be a Kuwaiti national (in accordance with local hiring policies).

Preferred Qualifications:

1. Experience in establishing markets is preferred.

Required Knowledge, Skills, Abilities and Certifications/Licenses:

1. Strong customer focus and service orientation.
2. Pro-active and goal-oriented thinking.
3. Excellent communication skills (oral, business writing, presenting and listening).
4. Positive attitude to change if needed, ability to challenge 'status quo'.
5. Strong Grow mentality, high resilience level.
6. Ability to develop and motivate people.
7. Ability to persuade, strong negotiation skills.
8. Analytical thinking and ability to make rational business decisions.
9. Strong strategic planning.
10. Ability to navigate and produce results in a global, matrix organization with strong cross-business unit support through interdisciplinary approach.
11. High level of ethical standards in business.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!