Customer Enquiry Advisor (Pipeline)

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading logistics company in Kuwait City is seeking a Customer Enquiry Advisor to provide exceptional service and support to customers. The ideal candidate should have strong communication skills in both English and Arabic, be self-motivated, and capable of handling customer inquiries efficiently. This role offers the opportunity to enhance your career in a dynamic and international environment.

Qualifications

• Good oral and written communication skills; English and Arabic preferred.
• Self-motivated, capable of working independently and taking ownership.
• Ability to tolerate stress in a fast-paced environment.

Responsibilities

• Provide high-level customer service and professionalism.
• Track and trace shipments and update customers within the agreed timeframe.
• Handle customer complaints competently and resolve issues.

Skills

Customer service

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Educational background in Service Industry

Job description

DHL Express is seeking applications for Customer Enquiry Advisor in Kuwait

This is your chance to become an International Specialist in the timely pick-up and delivery of customer materials and shipments. Your shipment handling abilities will enable our customers to grow their global business! Join us and help us achieve our mission of Excellence, Simply delivered, by having a great day, every day.

Role Overview

The Customer Enquiry Advisor is responsible for answering customer calls and inquiries, ensuring bookings and traces are actioned according to network standards. The role provides a courteous, efficient, and proactive point of contact for internal and external customers. The agent also helps achieve revenue targets by promoting and selling DHL’s products and value-added services.

Your Tasks

1. Provide high-level customer service and professionalism, considering all DHL customers require instant and immediate action.
2. Follow customer service procedures to comply with ISO standards and safe working practices.
3. Track and trace shipments, investigate undelivered, returned, delayed, lost, damaged, and held shipments, and update customers within the agreed timeframe.
4. Maintain thorough knowledge of all departments, DHL network, products, and services to provide accurate information confidently.
5. Identify recurring problems and direct information for prompt corrective actions.
6. Promote and sell DHL’s value-added services and participate in the Sales Lead programme to contribute to revenue.
7. Suggest improvements to DHL’s procedures, technology, and service quality.
8. Work effectively both individually and as part of a team to achieve goals and promote a positive team environment.
9. Handle customer complaints competently and resolve issues to their satisfaction with minimal supervision.

Qualifications

1. Educational background with knowledge of the Service Industry is advantageous.
2. Proficiency in Microsoft Word, Excel, and PowerPoint.
3. Good oral and written communication skills; English and Arabic preferred.
4. Self-motivated, capable of working independently and taking ownership.
5. Ability to tolerate stress in a fast-paced environment.
6. Excellent planning and organizational skills.
7. Passion for customer satisfaction.
8. Good team player with strong interpersonal skills.
9. Adherence to policies and procedures.

So, what are you waiting for? Apply now for your new international career!

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