Customer Center Officer

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading retail company in Kuwait is seeking a Customer Center Officer to enhance customer satisfaction. The ideal candidate will manage complaints, analyze issues, and collaborate with departments to ensure timely resolutions. This full-time role requires strong problem-solving skills and fluency in Arabic and English.

Qualifications

• Minimum 5 years of experience in customer service or complaint resolution.
• Fluent in Arabic and English (spoken and written).
• Strong problem-solving and analytical skills.

Responsibilities

• Address and resolve customer complaints promptly and effectively.
• Analyze customer issues to identify the source of the problem.
• Coordinate with relevant departments to resolve issues.

Skills

Problem-solving

Analytical skills

Interpersonal skills

Communication

Job description

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Customer Center Officer

Location: Kuwait

Type: Full-time

Job Summary

We are seeking a Customer Service Officer to join our team in Kuwait. The ideal candidate will be responsible for handling customer complaints efficiently and professionally, identifying the root cause of issues, and ensuring they are resolved in a timely and satisfactory manner.

Key Responsibilities:

• Address and resolve customer complaints promptly and effectively.
• Analyze customer issues to identify the source of the problem.
• Coordinate with relevant departments to resolve issues and prevent recurrence.
• Maintain a high level of customer satisfaction through professional communication and follow-up.
• Document all customer interactions and resolutions accurately.

Qualifications & Requirements:

• Minimum 5 years of experience in a customer service or complaint resolution role.
• Fluent in both Arabic and English (spoken and written).
• Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.