Customer Care Officer/Call Center

SOS HR Solutions; Kuwait City; On-site; KWD 20,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Executive to enhance client satisfaction and engagement. In this role, you will evaluate customer needs, manage inquiries, and provide solutions for product issues. You will work closely with the management team to stay informed about product knowledge and company policies. This position offers the opportunity to develop your communication and problem-solving skills in a dynamic environment, ensuring that every customer interaction is a positive experience. If you are passionate about customer service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience in customer service roles, adept at managing queries.
• Proficient in CRM systems and maintaining customer satisfaction.

Responsibilities

• Evaluate customer requirements and ensure optimum satisfaction.
• Manage consumer queries and complaints in real-time.

Skills

Customer Service Experience

CRM Systems Familiarity

Professional Phone Etiquette

Communication Skills

Task Management

Computer Skills

Job description

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Troubleshoot and resolve product issues and concerns.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Familiarity with CRM systems and practices.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Excellent communication and presentation skills.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Excellent computer skills.