CRM Executive

Alghanim Industries; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading company in Kuwait is seeking a CRM Executive to assist in developing strategies for lead generation and customer retention in the Automotive Division. The role requires strong analytical skills, effective communication in English and Arabic, and a proven track record in CRM to enhance customer satisfaction and business processes.

Qualifications

• Minimum 3 years of professional experience in CRM or service-oriented fields.
• Ability to deal with difficult situations.
• Commitment to improving customer satisfaction levels.

Responsibilities

• Generate and improve analytical reports.
• Coordinate with Marketing teams for lead generation campaigns.
• Analyze Customer Relationship Management performance.

Skills

Written and oral communication skills in English and Arabic

Problem-solving skills

Project management skills

Education

Bachelor's in a related field

Job description

The role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generation and customer retention campaigns.

Job Responsibilities

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Units’ Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers every month to discuss Customer Relationship Management performance.
• Analyze Customer Relationship Management performance through various statistical and reporting methods.
• Ensure the communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop a feedback or complaint procedure for customers to use.

Candidate Requirements

• Bachelor's in a related field.
• A minimum of 3 years of professional experience in CRM or other service-oriented fields.
• Written and oral communication skills in English and Arabic.
• Ability to deal with difficult situations.
• Excellent problem-solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor, and improve business processes with an emphasis on efficiency, productivity, and quality assurance.

Education: Bachelor’s Degree