CRM Consultant - Kuwaiti Nationals

PROCAPITA Management Consulting; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading consulting firm is seeking a CRM Consultant passionate about the automotive industry. This role focuses on enhancing customer relationships through effective communication, satisfaction management, and CRM systems. The ideal candidate should possess strong interpersonal skills, be bilingual in English and Arabic, and have experience with CRM platforms. Join us to contribute to customer success and long-term loyalty within our client's nationalization initiative.

Qualifications

• Bilingual in English and Arabic.
• Excellent communication and relationship management skills.
• Proficiency in CRM platforms and reporting tools.

Responsibilities

• Maintain regular engagement with customers to ensure satisfaction and loyalty.
• Address and resolve customer complaints in line with company policies.
• Collaborate with internal teams to meet KPIs and prepare regular reports.

Skills

Customer Focus

Organization

Communication

Relationship Management

CRM Proficiency

Education

Bachelor’s degree or Diploma

Tools

CRM platforms

Reporting tools

Job description

As part of our client’s nationalization initiative, we are inviting local nationals with a passion for the automotive industry to apply for the role of CRM Consultant. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels.

Key Responsibilities:

• Maintain regular engagement with customers to ensure satisfaction and long-term loyalty
• Communicate courteously via phone, email, social media, or in person as needed
• Follow up on key customer milestones, including occasions, promotions, and company events
• Address and resolve customer complaints in line with company policies, escalating when necessary
• Accurately manage and update customer information within internal CRM systems
• Understand customer needs to identify cross-selling, up-selling, and referral opportunities
• Qualify and refer web leads to the Sales team for further action
• Conduct customer satisfaction surveys and collect insights to enhance service delivery
• Collaborate with internal teams to meet KPIs and prepare regular reports (e.g., SSS, PDSS, lead conversion rates)
• Stay up to date with internal procedures, service standards, and customer service best practices

Skills

Requirements:

• Bachelor’s degree or Diploma
• Bilingual in English and Arabic
• Excellent communication and relationship management skills
• Proficiency in CRM platforms and reporting tools