CRM & Billing Technical Lead - Microsoft Dynamics

Regency at Troy; Kuwait City; On-site; KWD 12,000 - 24,000; Full time

Job summary

An established industry player is looking for a CRM & Billing Technical Lead to shape the future of enterprise solutions. This role is pivotal in designing, developing, and implementing Microsoft Dynamics 365 CRM and billing systems. You will lead technical teams, ensuring best practices while managing customizations and integrations. With a focus on scalability and performance, you will collaborate with stakeholders to define requirements and roadmaps. This is a fantastic opportunity to make a significant impact in a dynamic environment, driving innovation and excellence in CRM solutions.

Qualifications

• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.

Responsibilities

• Lead the design and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee integrations with ERP, payment gateways, and customer portals.

Skills

C#

.NET

JavaScript

SQL Server

Azure

Problem-solving

Leadership

Education

Bachelor's in Computer Science

Master's in Computer Science

Bachelor's in Information Technology

Master's in Information Technology

Tools

Microsoft Dynamics 365

RESTful APIs

SOAP

Job description

Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

1. Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
2. Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
3. Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
4. Manage customizations, configurations, workflows, and plugins within Dynamics 365
5. Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
6. Ensure high availability, scalability, and security of CRM & Billing systems
7. Troubleshoot performance issues and oversee system upgrades and patches
8. Work with DevOps teams for CI/CD pipeline automation and deployment management
9. Ensure compliance with regulatory, security, and data protection standards

Requirements

Qualifications & Skills

1. Bachelor's or Master's in Computer Science, Information Technology, or related field
2. 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
3. Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
4. Knowledge of billing models, invoicing processes, and subscription management
5. Experience with RESTful APIs, SOAP, and integration patterns
6. Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
7. Strong problem-solving and leadership skills