Counter Sales Executive

confidential; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic sales associate to deliver exceptional customer service and drive sales. In this role, you will engage with customers, understand their needs, and provide tailored product solutions. You will manage cash transactions, prepare quotations, and ensure smooth sales operations while maintaining inventory and showroom standards. This position offers an exciting opportunity to contribute to business growth in a supportive environment where your skills in sales and customer relations will shine. If you're passionate about sales and customer service, this is the perfect opportunity for you.

Qualifications

• Strong understanding of sales processes and customer service.
• Proficient in Microsoft and Tally for sales operations.

Responsibilities

• Provide exceptional customer service and manage sales operations.
• Engage with customers to understand their needs and provide solutions.
• Handle cash transactions and maintain accurate records.

Skills

Technically computer savvy

Hindu speaking

Understanding of sales process

Excellent soft skills

Sales performance focus

Phone and negotiation skills

Lead conversion skills

Experience in industrial building material sales

Issuing daily reports

Valid Kuwaiti driving licence

Tools

Microsoft

Tally

Job description

Job Responsibilities

• Provide exceptional customer service, drive counter sales and ensure smooth sales operations.
• Engage with walk-in customers, understand their requirements, and provide tailored product solutions.
• Handle cash sales, process invoices, and manage cash transactions with accuracy.
• Prepare quotations for cash customers and process sales orders for direct purchases.
• Accurately enter all orders into the ERP system for smooth processing and tracking.
• Coordinate with central stores and factory to ensure stock availability, order manufacturing, and manage timely deliveries.
• Manage invoices, stock records, cash transactions, and product labelling.
• Ensure daily submission of reports and adherence to company reporting deadlines.
• Maintain detailed records of visiting customers and their preferences.
• Address customer inquiries, concerns, and service requests promptly.
• Manage inventory and maintain showroom standards.
• Support business growth.
• Ensure proper merchandising of products as per manager instructions.
• Maintain showroom cleanliness and organization to enhance the customer experience.

Skills

• Technically computer savvy (Microsoft, Tally, etc.).
• Hindu speaking and full understanding of Arabic language.
• Understanding of the sales process and dynamics (offer proposals, quotations, sale confirmation, putting orders, BOQs, invoicing, cashiering, issuing credit notes, receipts, pick-up lists, etc.).
• Excellent command of soft skills and a deep understanding of sales values and principles.
• A high level of focus on driving sales with consistent performance and teamwork.
• Excellent phone, presentation, and negotiation skills.
• Remarkable command to convert leads into customers through passionate discussions and debates.
• Ideally experience in selling products of industrial building material.
• Issuing daily reports to managers.
• Holding a valid Kuwaiti driving licence.