Contact Center Representative - solutions by stc

Kuwait Telecommunications Company K.S.C.P; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Contact Center Representative to enhance customer service experiences. In this role, you will provide frontline support to address customer queries efficiently, ensuring satisfaction and adherence to service level agreements. Your ability to communicate effectively and maintain product knowledge will be crucial in resolving issues and meeting customer needs. Join a vibrant team where your contributions will directly influence customer satisfaction and service excellence. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or Two Years Diploma required.
• Fair English skills in spoken, listening, and written communication.

Responsibilities

• Attend to customer queries and ensure achievement of service targets.
• Provide rapid response to queries and maintain product knowledge.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Two Years Diploma

Job description

Job Description - Contact Center Representative - solutions by stc (21000017)

Description

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

Responsibilities:

• Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or other superiors.

Qualifications:

• High School Diploma or Two years Diploma
• Fair English skills; spoken, listening & written