Communications Specialist

TRACCS; Kuwait City; On-site; KWD 11,000 - 18,000; Full time

Job summary

TRACCS is seeking a Communications Specialist to support research, analysis and day-to-day servicing of client accounts. The role blends media research, monitoring, reporting and communications support, turning data into actionable insights for client recommendations and planning.

Ideal candidates will have 1–3 years in communications, PR or media analysis, strong English and Arabic, and proficiency in MS Office with Brandwatch/Sprout experience.

Qualifications

• 1-3 years of experience in communications, PR, research and media analysis.
• Strong research and analytical skills, with the ability to interpret information and identify relevant insights.
• Good understanding of traditional and digital media.
• Fluency in English and Arabic.
• Strong written and verbal communication skills.
• Proactive attitude and ability to work in a team.

Responsibilities

• Conduct media, industry, market and competitor research to support client accounts and strategies.
• Monitor traditional, digital and social media for coverage and developments.
• Track and analyze coverage to identify trends and opportunities.
• Prepare daily and regular media monitoring and performance reports.
• Translate research findings into concise insights for planning and discussions.
• Support day-to-day servicing of client accounts and campaigns.
• Coordinate with internal teams to meet timelines and quality standards.
• Prepare meeting notes and follow up on actions.

Skills

Research & Analysis

Media Monitoring

Communications

Arabic & English

Attention to detail

Time management

Tools

Brandwatch

Sprout

Microsoft Office

PowerPoint

Excel

Job description

Fluent in Arabic and English, the Communications Specialist is responsible for supporting both the research and analysis function and the day-to-day servicing of assigned client accounts.

The role combines media and market research, monitoring, reporting and analysis with communications support, client coordination and the execution of agreed communications activities. The Specialist is expected to turn information and data into clear, relevant insights that support client recommendations, communications planning and account delivery.

Working closely with senior team members, the Specialist will support assigned accounts, ensure deliverables are completed accurately and on time, and contribute to maintaining strong client relationships and high standards of work.

Key Responsibilities:

Research & Analysis

• Conduct media, industry, market and competitor research to support client accounts, proposals and communications strategies.
• Monitor traditional, digital and social media channels for relevant coverage, industry developments, emerging issues and potential issues.
• Track and analyze client, competitor and industry coverage, identifying key trends, opportunities and potential areas of interest or concern.
• Prepare daily and regular media monitoring, coverage and performance reports using agreed metrics and reporting formats.
• Support the analysis of communications activities and campaigns to assess performance and identify key learnings, insights and recommendations.
• Identify and immediately flag negative, inaccurate or potentially sensitive coverage to the relevant senior team member.
• Translate research findings and data into concise insights and recommendations that can support communications planning and client discussions.
• Maintain the accuracy, quality and integrity of research, reporting and analysis outputs.

Client Servicing & Communications

• Support the day-to-day servicing of assigned retainer and project-based client accounts.
• Assist in the implementation of communications plans, campaigns and agreed client activities.
• Coordinate with internal team members to ensure deliverables are completed according to agreed timelines and quality standards.
• Participate in client meetings, prepare meeting notes and follow up on agreed actions and deliverables.
• Support the development of communications materials, presentations, reports and other client-facing documents.
• Liaise with media and other relevant stakeholders when required.
• Maintain organized client files, trackers, timelines and supporting documentation.
• Contribute ideas and research during brainstorming, planning and strategy sessions.
• Support senior team members in identifying opportunities to strengthen client programs and add value to accounts.

The ideal candidate should have:

• 1-3 years of experience in communications, PR, research and media analysis.
• Strong research and analytical skills, with the ability to interpret information and identify relevant insights.
• Good understanding of traditional and digital media.
• Experience in brandwatch and sprout
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Good organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Ability to prepare clear, professional reports and presentations.
• Confidence in communicating and coordinating with colleagues, clients and external stakeholders.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Fluency in English and Arabic.
• A proactive attitude, willingness to learn and ability to work effectively as part of a team.

Reporting Line:

Managing Director Managing Director