Client Relationship Executive

HealthCare Dynamics Gen. Trading Company W.L.L; Salmiya; On-site; KWD 15,000 - 30,000; Full time

Job summary

A healthcare and insurance service provider in Kuwait is seeking a Client Relationship Executive to manage client relationships and provide tailored insurance solutions. The ideal candidate will have a Bachelor’s degree, experience in client servicing, and excellent communication skills. Responsibilities include handling inquiries and maintaining client records, ensuring high-quality service delivery.

Qualifications

• Proven experience in client servicing with CRM understanding.
• Strong, confident personality and professionalism under pressure.
• Ability to manage multiple client accounts effectively.

Responsibilities

• Serve as the main point of contact for clients.
• Understand client needs and recommend insurance products.
• Maintain accurate client records and documentation.

Skills

Client servicing

Customer relationship management

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Insurance or Business Administration

Job description

We are hiring a Client Relationship Executive for our Kuwait branch

Summary:

Client Relationship Executive establishes or maintains a business relationship with new or existing brokers. Provides commission and information for brokers in an accurate and timely manner. Being a Client Relationship Executive troubleshoots all the administrative and specialized issues from brokers. Handles concerns, issues and questions from brokers.

Key Responsibilities:

• Serve as the main point of contact for assigned clients.
• Understand client needs and recommend suitable insurance products.
• Handle inquiries related to policies, coverage, claims, renewals, and billing.
• Resolve client complaints or concerns in a timely and professional manner.
• Maintain accurate client records and documentation.
• Contribute to achieving sales and retention targets.

Requirements:

• Bachelor’s degree, preferably in Insurance or Business Administration or equivalent
• Proven experience in client servicing, with a strong understanding of customer relationship management (CRM) practices.
• Strong, confident personality with the ability to perform under pressure while maintaining professionalism.
• Excellent communication and interpersonal skills, with the ability to build and sustain client trust.
• Effective problem-solving and conflict-resolution skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to manage multiple client accounts and balance competing priorities effectively.

Additional details about this position will only be provided to short-listed candidates.