Career Opportunities: Assistant Manager - Application Support (903)

Neuraxpharm Group; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A global financial services company in Kuwait is seeking an Assistant Manager - Application Support to ensure the stability of banking applications. The successful candidate will coordinate incidents, troubleshoot issues, and manage workflows in a financial setting. Applicants should have a master's degree and significant experience in Computer Science and financial ecosystems. Competitive compensation and work opportunities in a dynamic environment offered.

Qualifications

• 8+ years of experience in Computer Science or related fields.
• 2 to 4 years of experience in IT within financial ecosystems.
• Experience with banking applications including Reconciliation, AML, and Supply Chain.

Responsibilities

• Maintain stability of banking applications.
• Troubleshoot and resolve incidents.
• Coordinate with third-party vendors for application support.
• Develop and configure application rules and workflows.

Skills

Knowledge of n-tier architecture in financial applications

Proficiency in SQL and PL/SQL scripting

Support experience with IIS & WebLogic application servers

Strong understanding of business processes

Ability to provide Level 2 support

Education

Master's degree in Computer Science with 8 years of experience

Bachelor's degree with 10 years of experience

Diploma with 12 years of experience

Tools

MS-SQL Server

Oracle DB

Job description

Career Opportunities: Assistant Manager - Application Support (903)

Requisition ID 903 - Posted - Head Office

• The role is responsible for maintaining the stability of banking applications including Reconciliation, Supply Chain, AML, and other financial systems, ensuring application availability aligns with the agreed SLA.
• This role also involves troubleshooting and resolving incidents, delivering large business requirements (Projects/BAUs) with technical support, providing technical advice, and coordinating effectively with third-party vendors.

Detailed Duties and Responsibilities

Operational Duties & Responsibilities:

• Manage banking systems from origination to resolution, including Reconciliation, Supply Chain, AML, and other systems.
• Develop and configure application rules, workflows, and exception handling processes.
• Work with ETL tools, SQL, and APIs for data ingestion and transformation.
• Experience with FIS Data Integrity Manager (DIM) and/or Coupa SCM systems is advantageous.
• Support websites, web portals, and cloud-based applications.
• Manage application and web servers such as IIS, WebLogic, JBoss.
• Ensure timely and effective application support services.
• Understand technical and functional aspects of banking business.
• Identify solutions for support requests, including system modifications and workarounds.
• Coordinate incident resolution with stakeholders and third-party suppliers.
• Maintain current and accessible documentation of the application environment.
• Provide internal support aligned with business agreements.

Key Interactions

Internal:
All IT Division Staff
Users across bank departments
Policy, procedure, standards, and guidelines staff
Info Security
IT Development team
IT Helpdesk
Internal IT Auditors
Division Heads

Education Qualifications

A master's degree or equivalent with 8 years of experience in Computer Science.

A bachelor's degree or equivalent with 10 years of experience in Computer Science / Information Systems or a diploma with 12 years of experience.

Experience

• 1 to 6 years of experience in Computer Science / IT based on education.
• 2 to 4 years in IT within financial ecosystems.

Technical Skills

• Knowledge of n-tier architecture in financial applications.
• Proficiency in SQL and PL/SQL scripting with MS-SQL Server & Oracle DB.
• Support experience with IIS & WebLogic application servers.
• Understanding of Windows and Linux server patching.
• Knowledge of remediation for VAPT points.
• Ability to provide Level 2 support and understand application architecture and interfaces.
• Participate in or conduct disaster recovery exercises.

Behavioral Skills

• Strong understanding of business processes.
• Knowledge of software quality assurance, SDLC, ITSM, policies, regulations, and standards relevant to banking/financial industry.