Call Center Representative

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to join their team in Kuwait City. This full-time, on-site role involves managing customer interactions, ensuring satisfaction, and providing support across various channels. The ideal candidate will possess strong customer service skills, excellent communication abilities, and the capacity to thrive in a fast-paced environment. If you are passionate about delivering exceptional service and want to contribute to a company that values trust and relationships, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Handle inbound and outbound calls to address customer inquiries.
• Document customer interactions and collaborate with departments.

Skills

Customer Service

Interpersonal Skills

Computer Literacy

Verbal Communication

Written Communication

Fast-paced Environment Adaptability

Education

High School Diploma

Additional Education

Job description

Tiswa Real Estate Company (TRE) is a full-service agency dedicated to helping clients buy, sell, rent, and invest in properties with confidence. We offer expert advice, market insight, and personalized service to achieve real results. Built on trust and long-term relationships, TRE is committed to turning property goals into reality, whether it's finding a first home or making a strategic investment. Based on a foundation of trust and personalized attention, TRE ensures that your next move is successful.

Role Description

This is a full-time on-site role for a Call Center Representative located in Kuwait City. The Call Center Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Responsibilities include providing support and assistance through various communication channels, documenting customer interactions, and collaborating with other departments to resolve customer concerns effectively. The representative is expected to uphold TRE's standards of service and contribute to maintaining positive customer relationships.

Qualifications

• Customer Service and Customer Support skills
• Strong Interpersonal Skills and Customer Satisfaction experience
• Proficiency in Computer Literacy
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced environment
• Previous experience in real estate or a related field is an advantage
• High school diploma or equivalent required; additional education is a plus