Call Center Incharge

confidential; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

An exciting opportunity awaits for a dedicated call center agent in a dynamic environment. This role involves managing inbound and outbound calls, analyzing client needs, and providing solutions to enhance customer satisfaction. You will play a vital role in the company's growth by ensuring a delightful call experience and maintaining comprehensive records of all communications. If you have a passion for helping others and possess strong communication skills, this position is perfect for you. Join a team that values your contributions and offers a platform for professional development.

Qualifications

• Proven experience as a call center agent with a strong track record.
• Ability to handle multiple activities while on a call.

Responsibilities

• Manage inbound and outbound calls efficiently and professionally.
• Provide information about products and create leads through effective communication.

Skills

Telephonic Etiquette

Communication Skills

Computer Skills

Multitasking

Persuasion Skills

Job description

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Analyze client requirements and offer the best possible solution or information.
• Provide information to the customer about our products and create leads using proper lead types.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Provide a delightful call experience to the customers, keeping track of valuable time to avoid potential delays.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Good computer skills.
• Refined communication skills with an ability to persuade customers.
• Portraying a positive outlook towards suggestions from management related to required improvements.