Call Center Agent

HealthCare Dynamics Gen. Trading Company W.L.L; Kuwait City; On-site; KWD 15,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Agent to enhance customer satisfaction and maintain a positive company reputation. In this role, you will be responsible for addressing customer inquiries, providing solutions, and managing relationships effectively. Your strong communication skills in both English and Arabic will be essential in delivering exceptional service. Join a dynamic team where your contributions will directly impact customer experiences and help shape the future of the company. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong English and Arabic language skills required.
• Experience as a Call Center Agent for 6 months to 2 years.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Document customer interactions in the CRM system.

Skills

Customer Service

Communication Skills

Problem Solving

CRM System Proficiency

Bilingual (English and Arabic)

Education

High School Diploma

Secretarial Certification

Tools

CRM Software

Job description

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

Responsibilities

• Handle inbound and outbound calls.
• Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
• Call URC customers and potential customers whenever needed to inform them about the company's new products, services, policies, ... etc.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Document all customer interactions and tickets in the (CRM) system
• Regularly reviewing and updating the customers information in the (CRM) system.
• Collaborate with the call center supervisor and the other call center agents to improve the customer service.
• Ensure to follow the customers service script provided by the company.
• Maintain strong customer relationships.

Requirements:

• High School or secretarial certification
• Strong English and Arabic language skills (written and spoken)
• 6 Months to 2 Years of experience as a Call Center Agents
• Previous experience using CRM system.