Call Center Agent

Catering Services; Jahra; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading restaurant management company in Kuwait seeks a Call Center Specialist to enhance customer inquiries and bookings. The ideal candidate should have F&B customer service experience, strong bilingual communication skills, and the ability to handle feedback confidently. Join a fast-growing team committed to exceptional service.

Qualifications

• 3-4 years' experience in F&B customer service.
• Strong communication skills in both Arabic and English.
• Familiarity with CRM platforms is a plus.

Responsibilities

• Handle customer inquiries via calls and WhatsApp.
• Resolve booking issues and maintain communication with teams.
• Record feedback and report common issues.

Skills

Communication skills

Calm under pressure

Politeness in interactions

Tools

CRM platforms

Job description

Handle customer inquiries (calls, WhatsApp,)

Resolve booking issues & ensure smooth communication with the teams

Record customer feedback and report common issues

Keep every interaction polite, professional, and on-brand

Desired Candidate Profile

� 3-4 years' experience in F&B customer service

� Strong communication skills in both Arabic and English (Arabic required)

� Calm under pressure and great with people.

� Familiarity with CRMs platforms is a plus

Employment Type

Full Time

Company Industry

• Restaurants
• Catering
• Food Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Call Center Specialist
• Call Center

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Catering Services

fast growing restaurant management company.