Bilingual Call Centre Agent Job In Kuwait

HealthCare Dynamics Gen. Trading Company W.L.L; Hawally; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading company in the water industry is seeking a Bilingual Call Centre Agent fluent in English and Arabic. This role involves handling customer inquiries, processing orders, and coordinating with teams to ensure customer satisfaction. The ideal candidate possesses strong communication skills and the ability to manage multiple tasks efficiently. If you're passionate about customer service and meet the requirements, apply today.

Qualifications

• Proven experience in a customer service or call centre role.
• Fluent in Arabic and English (spoken and written).
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Answer incoming calls and WhatsApp/website chatbot messages.
• Accept and record customer orders with accuracy.
• Resolve customer inquiries, complaints, and issues efficiently.

Skills

Customer service

Bilingual communication

Interpersonal skills

Prioritization

Tools

MS Office

CRM systems

WhatsApp Business

Chatbots

Job description

Call center

Job Id :100167576

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Description

Job Opening: Bilingual Call Centre Agent (English & Arabic)

Company: Hydromist (MOJ Water)

Location: Kuwait

Type: Full-Time

Email to Apply: [e-mail]

Job Summary

Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team.

Key Responsibilities

Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally

Communicate clearly in both Arabic and English

Accept and record customer orders with accuracy

Share order details with the sales and delivery team in a timely manner

Resolve customer inquiries, complaints, and issues efficiently

Update customer records and maintain logs in the CRM system

Follow up on pending customer issues and ensure timely resolutions

Coordinate with logistics and sales departments for delivery status

Escalate complex issues to management as needed

Requirements

Proven experience in a customer service or call centre role

Fluent in Arabic and English (both spoken and written)

Strong interpersonal and communication skills

Good knowledge of WhatsApp Business and Chatbots is a plus

Ability to work under pressure and manage multiple tasks

Proficient in MS Office and basic CRM systems

Positive attitude and professional behavior at all times

How To Apply

Kindly send your CV with the subject line: “Call Centre Agent Application” to:

[e-mail]

Basic Details

Location : Hawally , Kuwait

Qualification

Posted : 1 day ago

Job Type : Full-Time

Company : Kuwait Jobs

Contact Info

Mobile : Not-Mentioned

Alternate Mobile : Not-Mentioned

Email : [e-mail]