Assistant Store Manager

Apparel Group; Kuwait; On-site; Full time

Job summary

A retail company in Kuwait seeks a Store Assistant Manager responsible for ensuring top-notch customer service, managing store operations, and promoting loyalty programs. Ideal candidates should possess up-to-date fashion knowledge and strong team management skills. This role requires physical fitness for extended hours and heavy lifting, along with a keen sense for effective merchandising.

Qualifications

• Must be fashionable and possess up-to-date product knowledge.
• Must have skills to provide the highest levels of customer service.
• Must be physically fit to handle extended hours and heavy lifting.

Responsibilities

• Ensure highest levels of customer service provided by retail staff.
• Assist Store Manager in efficient store operation.
• End to end store responsibility in absence of Store Manager.
• Promote the Loyalty Program for maximizing sales.

Skills

Customer service skills

Fashion knowledge

Team management

Communication skills

Job description

Position Objective

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting