Assistant Manager- Integration Systems

Burgan Bank; Kuwait City; On-site; KWD 15,000 - 30,000; Full time

Job summary

A prominent financial institution in Kuwait City is looking for an Assistant Manager- Integration Systems to supervise and support IT systems. The candidate needs a Bachelor's degree, 6+ years of experience in banking, and proficiency in English and Arabic. Responsibilities include ensuring system performance and compliance with policies. The role offers an opportunity to contribute to strategic business objectives while working in a dynamic environment.

Qualifications

• Minimum 6 years of relevant technical work experience in a Bank or Financial Institution.
• Knowledge of business operations, system requirements, and IT processes development in a bank or financial institution is required.
• Fluent in English and Arabic.

Responsibilities

• Supervise, execute, coordinate, and monitor IT system activities.
• Ensure security, resilience, scalability, and performance of systems.
• Generate periodic and ad-hoc reports for management.

Skills

Analytical skills

Technical skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree or equivalent in a related field

Tools

Middleware systems

Workflow solutions

Robotic Process Automation

Job description

Position: Assistant Manager- Integration Systems

Group: Information Technology

Primary Job Purpose

The Assistant Manager- Integration Systems has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.

The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.

Job Roles & Responsibilities:

Strategy, Planning and Management

Planning and Management

• Ensure effective planning to achieve the strategic objectives of the unit, and maintain cost effective mode of operation in area of responsibility.

Operations, Review and Reporting

Understanding

• Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department

Fieldwork

• Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers.
• Maintain the security and resilience of systems within the area of responsibility, as per the Bank’s policies, procedures and regulatory requirements.
• Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.).
• Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards.
• Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
• Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
• Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance.
• Perform product research in related areas and advise IT management with the identified improvement opportunities.

Review and Monitoring

• Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
• Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations

Reporting

• Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery

Stakeholder Management

Internal Interactions

• Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
• Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support

External Representation

• Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers

Job Specifications

Educational Qualification(s)

• Bachelor’s degree or equivalent in a related field

Experience

• Minimum 6 years of relevant technical work experience in a Bank or Financial Institution
• Strong analytical, technical, interpersonal and communication skills
• Knowledge of business operations, system requirements, and IT processes development in a bank or a financial institution is required.

Certification(s)

• Middleware systems
• Workflow solutions
• Robotic Process Automation

Language(s) known

• English (Proficient)
• Arabic (Proficient)