Assistant Club Manager

Alnawadi Holding Company; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

A leading company in Kuwait seeks a Gym Manager to oversee daily operations, enhance member experience, and manage fitness team members. This role requires leadership, organization, and an understanding of fitness trends, ensuring exceptional service and operational efficiency within the gym environment.

Qualifications

• Minimum of 2-3 years of management experience in fitness or hospitality.
• Experience in personal training or management of personal trainers preferred.
• Strong understanding of P&L, budgeting, and employee relations.

Responsibilities

• Manage daily operations of the gym and optimize member experience.
• Hire, train, and develop team members, ensuring high standards.
• Ensure compliance and safety of the gym facilities.

Skills

Leadership

Customer Service

Organization

Communication

Education

Bachelor’s degree in business or related field

Current Personal Training certifications

Job description

PURPOSE STATEMENT

This role partners with our Club Manager to effectively manage all duties of the gym location’s daily operations, including but not limited to hiring, training, developing, and engaging both team members and our customers. You play an integral part in bringing the company mission and vision to life.

CLUB OPERATIONS

- Be a role model leadership, applying the understanding of operations and fitness to enhance our daily operations.

- Work with your Club Manager, team, and others to optimize our member experience.

- Support the management of our Profit & Loss of our gym, ensuring profitability expectations such as but not limited to, membership, labor, retail inventory, concessions, and overall operations

- Promoting and staying aware of our gym’s social media and digital presence. Coordinate with our marketing department to ensure proper visibility amongst various social platforms

- Assist in hiring, training, developing, and mentoring our club team members, ensuring our standards exceed our members’ expectations

FITNESS

- Knowing and aware the ins and outs of current fitness trends and activities.

- Manage our fitness team members, achieving a unique and fun total fitness experience for our members. Includes prospecting, hiring, and onboarding personal trainers and group fitness instructors and coaches.

- Hire and develop our personal trainers and coaches, including managing schedules, updating all required training certifications, and auditing our coaches to ensure the highest quality of service is provided to our members.

- Engage with our members, walking on the gym floor, greeting our guests, and assisting members with any fitness needs

- Review and monitor our distinctive club programs, from membership engagement, scheduling programs, reporting, and evaluations

MEMBER EXPERIENCE

- Ensure our team delivers an exceptional member experience, and actively participate and engage with all members – get to know your customers!

- Responsible for the gym member’s experience by ensuring and maintaining the highest level of customer service through personal interactions and development and coaching of your team

- Lead by example – be the charismatic and motivational leader, provide effective decision-making skills, create a memorable experience both for our customers and our team members

- Assist in the overall success of our gym – from member feedback, to ensuring the best fitness experience, responding to inquiries, guest surveys, to proper facility operations

MULTI-TASKER

- You work under pressure while navigating through various requests simultaneously, both internal and external.

- Your ability to prioritize allows for efficient workflows while delivering outstanding results.

- Walk the gym floor and engage with members, ensuring they have the best fitness experience all while reviewing team members’ tasks and responsibilities are properly executed.

- Ensure compliance through the gym, auditing the gym for safety, maintenance, and repairs.

OTHER DUTIES

- Ensure the overall success of our gym!

- Engage and participate in team meetings ensuring operational efficiency! sharing your passion and enthusiasm for fitness and the club.

- Ensure the gym facility is clean and operationally sound. Assist in organizing weights and equipment inspections. Ensure safety hazards are mitigated and removed.

- All other duties as assigned

Skills

Bachelor’s degree in business or related field is desirable!

Current Personal Training certifications from an approved accredited program required

Professional Experience & Competencies

Minimum of 2-3 years of management experience, preferably in the fitness or hospitality-related industry.

Prior experience in personal training or management of personal trainers are highly preferred

Strong understanding of operations and performance metrics, including P&L, budgeting, inventory, employee relations and labor management, facilities maintenance

Team up with third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities

Share weekly, monthly, and quarterly performance updates, including trainings, learnings, and opportunities for improvement

Maintain flexibility in your daily schedule to handle communication needs, sometimes outside of typical business hours. Must be flexible and reliable team player, both internally and externally

Must be proactive and possess great organizational and prioritization skills. Must have a high attention to detail and ability to management multiple projects and priorities

Must be able to build relationships, genuine connections, and trust, both internally and externally. Must have a customer-centric mentality and commitment to excellence and continuous improvement

Must have great time-management skills and be able to execute tasks and responsibilities in an ever-changing industry

Must demonstrate great communication skills and be able to communicate clearly (verbal, written, text, etc.) Must have well-developed interpersonal skills and a positive attitude.