Assistant

Abroad Work; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A prestigious hotel in Kuwait is seeking an Assistant Manager / Lobby Manager for the Front Office. The successful candidate will maintain a presence in the lobby, ensure guest satisfaction, handle emergencies, and manage security procedures. Strong communication skills and the ability to resolve guest complaints effectively are essential. This role offers the opportunity to work in a dynamic and customer-focused environment.

Responsibilities

• Be visible in the hotel lobby and maintain awareness of all hotel areas.
• Maintain current knowledge of all security and emergency procedures.
• Handle management issues or emergencies and implement necessary actions.
• Ensure all guest complaints are managed promptly and completely.

Job description

Overview

We are hiring Assistant Manager / Lobby Manager - Front Office

Responsibilities

• Be visible in the hotel lobby and maintain awareness of all hotel areas
• Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
• Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
• Ensure that all Guest complaints are managed promptly and completely