Alghanim Academy - CRM Executive, Automotive (Full-time opportunity)

Alghanim Industries; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A leading company in Kuwait is seeking a CRM Executive to maintain customer data, support CRM campaigns, and prepare analytical reports. The ideal candidate will have a Bachelor's degree and strong communication skills in English and Arabic. This role also involves improving Call Center efficiency and ensuring effective communication strategies, all aimed at enhancing customer engagement and business growth.

Qualifications

• Ability to deal with difficult situations.
• Commitment to improving customer satisfaction levels.
• Ability to define, monitor, and improve business processes.

Responsibilities

• Generate and improve analytical reports.
• Improve the efficiency of the Call Center.
• Coordinate with Marketing teams for lead generation.

Skills

Written and oral communication skills in English and Arabic

Excellent problem solving skills

Project management skills

Education

Bachelor's degree in Business Administration or related field

Job description

Job Summary

The CRM Executive plays a pivotal role in maintaining customer data, supporting CRM campaigns, and preparing reports to enhance customer enagagement ad business growth.

Job Responsibilities

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Unit’s Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance
• Analyze Customer Relation Management performance through various statistical and reporting methods.
• Ensure communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop feedback or complaint procedure for customers to use.

Candidate Requirements

• Bachelors degree in Business Adminstration or any related field
• Written and oral communication skills in English and Arabic.
• Ability to dealwith difficult situations.
• Excellent problem solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor and improve business processes with an emphasis on efficiency, productivity and quality assurance.